A Department of Ochsner Medical Center
Ochsner Health Center- Luling provides comprehensive primary and specialty care services of the highest quality including Family Medicine, Neurology, Interventional Cardiology, and Hematology/Oncology. Easy appointment access and high patient satisfaction levels are critical goals at Ochsner, and the staff strives to be respectful and responsive to its patients' needs and concerns.
Ochsner Health Center - Luling is located on the first floor of St. Charles Parish Hospital, directly across the hall from the new Ochsner Blood Bank donor center. The specific address is 1057 Paul Maillard Road, Luling, LA 70070. Our clinic offers convenient street level parking in two areas including the front lot on Paul Maillard Road and in the rear parking lot located on Milling Ave. The parking lot on Milling provides easiest access to the Ochsner suite.
Primary Care (Family Practice) services are available in our Luling Health Center on a full time basis Monday - Friday from 8:00am - 5:00pm. Our Family Practice providers have see all patients from Pediatrics to Geriatrics Routine and urgent appointments can be scheduled by calling 985-785-3740 during regular office hours. In consideration of other patients who are waiting to see Ochsner's physicians, please arrive 10 to 15 minutes early for your appointment. If you need to cancel or reschedule an appointment, please provide 24 hours of advanced notice, otherwise you may be charged a fee. If your doctor is unavailable for an urgent problem, please consider allowing Ochsner to book an appointment for you with another doctor or care provider.
Please bring any medications or a list of medications with dosage and number of times per day they are taken. Include over the counter medications. A current list of drugs (formulary) covered on your insurance will also help your doctor make any necessary changes in your medication.
Registration & Insurances We Accept
Ochsner Health Center - Luling wants to keep your appointment waiting time to a minimum. You can help decrease your waiting time by doing the following:
- Check in 15 minutes prior to your appointment.
- Bring your appointment slip and any other paperwork received from Ochsner.
- Have your insurance information available.
- Be prepared to make your co-payment (if applicable)
- Advise the receptionist if you need to leave the waiting area for any reason.
Additionally, please bring your insurance card to each visit to ensure Ochsner has the most current information. If Ochsner is contracted to provide care by your insurance company, then Ochsner will file all claims on your behalf. Because many of Ochsner's patients frequently change insurance plans, the receptionist will routinely ask you for any updates.
Ochsner Health Center - Luling accepts most major insurance plans including Medicaid.
Please make sure to provide Ochsner your most current insurance information, and that your primary care provider listed with Ochsner is correct. Ochsner will submit the needed information to your insurance to get the authorizations that you need. Ochsner will also need additional information on external referrals (doctor's name, specialty, address and phone number). External referrals will require additional time to process than internal ones.
Ochsner Health Center - Luling also has a full-time Referral Coordinator who will assist you in scheduling future office appointments and/or to coordinate appointments for lab, diagnostic imaging, outpatient procedures, and specialist referrals in the event your treating physician requests you have additional services performed.
Calling Your Doctor
If your physician or nurse is unable to take your call because they are seeing patients, the receptionist will take a message and send it to the nurse. The physician or nurse, depending on the nature of the call, will return your message within four (4) hours. If your call is received after 3:00 p.m., your call will be returned the following business day.
Phone calls are generally returned during the course of the day or after clinic hours. The specialty physicians at Ochsner Health Clinic-Luling do not hold clinic hours every day. You can contact our office for the dates and times when the specialists are in clinic. Please call for routine questions, forms, results and refills on days that your physician is in the clinic so that they may address these issues personally. Non-urgent requests may be deferred until your physician returns.
Ochsner On Call Services
Ochsner On Call provides appointment booking, health education, and advisory services after hours, seven days a week. Specially trained registered nurses are available to discuss your health care concerns, to help you decide if your symptoms require going to the emergency room assessment or a visit to a physician, and to recommend appropriate self-care techniques. This service is free and available by calling 1-800-231-5257 or 504-842-3155.