Ochsner Patient Transfer Center

Image CaptionOchsner Health System provides referring physicians a fast, easy way to transfer patients 24 hours a day, seven days a week.

Our transfer center is staffed with RN Administrative Coordinators who facilitate the transfer of your patient to Ochsner Health System with one call, coordinating triage, registration, communication with accepting physician, bed assignment and patient transportation via ambulance or air. And Ochsner will communicate important patient updates directly with the referring physician.

Adult Transfer Process

  1. Referring facility calls transfer center
  2. Transfer Center RN triages incoming phone call and determines appropriate admission/disposition (ED to ED, ED to Inpatient, of Inpatient to Inpatient)
  3. Transfer Center RN conducts three-way call between referring physician and Ochsner physician
  4. Transfer Center RN completes registration process once acceptance is confirmed
  5. Transfer Center RN facilitates appropriate bed assignment (If unable to make bed assignment within one hour for non-emergent patients RN will communicate time delay and expected bed availability to referring/accepting physicians)
  6. Transfer Center RN communicates with referring hospital to coordinate transportation arrangements via ambulance or air

Adult Transfer Hotline: 1-888-551-4662

 

Pediatric Transfer Process

  1. Referring physician/facility calls hotline
  2. Communication Specialist takes initial information for Intensivist's review
  3. Intensivist and Flight Care RN conduct three-way call with referring physician/facility for triage and transfer assessment
  4. Patient accepted to Pediatric Acute Unit or Pediatric Intensive Care Unit for higher level of care
  5. Flight Care RN dispatches air transportation or recommends ground ambulance
  6. Transfer Center RN completes registration process
  7. Transfer Center RN facilitates appropriate bed assignment (If unable to make bed assignment within one hour for non-emergent patients RN will communicate time delay and expected bed availability to referring/accepting physicians)
  8. Transfer Center RN communicates with referring hospital to coordinate transportation arrangements via ambulance or air

Pediatric Transfer Hotline: 1-866-985-PEDS (7337)

 

Information needed from referring facility:

  • Patient name
  • Date of birth
  • Diagnosis
  • Social Security Number
  • Patient location (ED, Med/Surg, ICU)
  • Name and contact number of the person calling
  • Referring physician and contact phone number
  • Status of Transfer (Emergent vs. Non-emergent)
  • Reason for transfer