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Our Mission
The Family Advisory Board seeks to enhance the delivery of health care at Ochsner Health System by providing a vehicle of communications that binds patients and their families with the entire staff. Furthermore, it's the goal of the Family Advisory Board to continue the belief of Dr. Alton Ochsner, one of our founders, that at Ochsner, "the patient and patients' family come first."
The Family Advisory Board is...
- Creating an effective mechanism for receiving family input.
- Developing strategies to assist Ochsner in planning services more efficiently to meet the needs of families.
- Promoting respectful, effective partnerships between families and professionals.
- Improving understanding and cooperation between families, patients and staff.
- Exploring creative, cost-effective solutions to problems and challenges faced by Ochsner.
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If you are a patient or family member interested in serving on our Family Advisory Board, please call (504) 842-6157 or complete an application.
Membership Information
Who can become a Member?
Membership consists of a small group of diverse adult volunteers with direct experience to Ochsner Health System including:
- Patients
- Family Members/Caregivers
- Ochsner Employees/Volunteers
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Benefits of Member Involvement
By serving as a Family Advisory Board member, you will be integrally involved in:
- Providing input and feedback about our services and support systems
- Work toward process improvement in "patient-centered" environment
- Facilitate in increased understanding, education, and communication between families and Ochsner team
- Promote respectful and effective partnerships
- Increase awareness and promotion of Ochsner services throughout the community
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Criteria for Family Advisory Board Member
- Must be a regular Ochsner patient or a caregiver whose relative is/was a recent Ochsner patient
- Attendance to monthly meetings is requested/required
- Willing to serve and participate
- Representation from diverse backgrounds
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When does the Family Advisory Board meet?
- Meetings are held the 4th Wednesday of each month in one of the Brent House conference rooms at Ochsner Medical Center- New Orleans.
- The duration of the meetings are approximately 1.5 hours.
- Parking will be validated and refreshments will be served.
- A meeting schedule will be disseminated at the beginning of the year.
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Questions
If you are interested in serving on the Family Advisory Board or have additional questions, please call (504) 842-6157 or email
Current Members
- Chris Adams
- Frederick Asuming
- Sherri Barcia
- Bill Broussard (Co-Chair)
- Cindy Broussard
- Sonia Carter
- Dr. John Guignard
- Lorene Holbrook (Chair)
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- Ron Knill
- Mary Ann Levy, RN
- Arthur Malpie
- Gisele Robichaux
- Nital Sheridan
- Mary Kathryn Silvestri
- Eric Tucker
- Norbert White
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Member Quotes
"From February 2005 to January 2006, Bill spent between five and six months as a patient at Ochsner.
During that time, the entire Ochsner team provided exceptional care to not only Bill as a patient, but also to Cindy and the entire family. The physicians, nursing staff, support staff, VAD coordinators, social workers, and the entire Heart Transplant team were always available for questions and support. They made what was an extremely trying and difficult time much more bearable.
We feel an obligation to Ochsner to assist them in their mission. This institution was established to provide world-class health care with an emphasis on the patient and their family. It is an honor to be allowed to serve on this board to ensure that the interaction between the hospital and the patients and their families is as pleasant an experience as possible.
We hope to serve Ochsner for many years to come."
-- Bill and Cindy Broussard
Family Advisory Board Achievements
2006
- Re-Creation of Family Advisory Board Planning Committee
- Family Advisory Board charter and bylaws created
- Philanthropy donated $75,000 toward purchase for new sofas (per FAB recommendations)
- Inclusion of the Hospital Protocol for Treating Jehovah's Witnesses on Ochsner's Pastoral Care Intranet site. Contact information provided via Hospital Liaison Committee.
- Review of Patient Information Handbook: new patient handbook added to Ochsner website
- Parking Garage Signage Recommendations: add overhead signage, change all entrance signs to reflect height, visible arrows, address vehicles coming down and up ramp, parking privileges
- Identification of solutions for patient escort and wheelchair delays
- Suggestions provided for Medical Library Patient Resources
- Way finding pilot - scavenger hunt of main guest services areas to identify recommendations and review signage (work with Facilities Development)
- Updated patient directory information near clinic and hospital elevators
- Recommendations for creating a patient-friendly appointment slip
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2007
- Creation of the Family Advisory Board webpage
- Member involvement in Discharge Planning Meeting- identify efficiencies in discharge process
- Cell phone policy reviewed and changes recommended (use of cell phones within Ochsner main campus building)
- Welcomed new Family Advisory Board member (OMC- Westbank)- inclusion of other Ochsner facilities
- Improvement of external signage- Pediatric and Breast Center
- Mystery Shoppers for "Patient Escort"- identify areas for improvement: new chairs allocated for Guest Services based on feedback
- Feedback provided on proposed new wheelchair
- Notification on Ochsner distributing current "Louisiana Citizen Awareness and Disaster Evacuation Guide"
- Suggestion for bill drop-off box at Information Desk to allow patients to pay bills on weekend
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2008
- FAB Engagement Survey created and results reported
- Recommendations provided for Ochsner Billing brochure
- Selection of movies, music channels for Interactive TV project
- Feedback on NY Times Newsletter in waiting areas (pilot conducted)
- Accomplished placement of hospital signage on Causeway and Jefferson Hwy
- Review "on-line bill payment system"
- Development of Guest Services Concierge Binder
- Selection Process for Chair Survey
- Focus Group: Hospitalists
- Recommendations for Website Redesign
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2009
- Feedback for Clinic Appointment Slip Changes
- Recommendations for LEAN Way-finding Map
- Pilot and Feedback on Internet Enhancements (Find A Doctor Feature)
- Focus Group: Response Concerns/Complaints
- Baptist Site Visit (Signage/Way-finding)
- Feedback on Patient Portal Needs Assessment
- Parking Garage Recommendations
- Enhancements to FAB Website
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Member Login
You must be a member to login to the member's area. If you do not know or have forgotten your password, please contact Sonia Carter at (504) 842-6157 or
If you are a patient or family member interested in serving on our Family Advisory Board, please call (504) 842-6157 or complete an application.
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