NEW ORLEANS – National Research Corporation (NRC) announced that New Orleans residents have named Ochsner Medical Center the Consumer Choice Award winner for the 17th consecutive year – a feat accomplished by only 41 other hospitals in the country. The Consumer Choice Award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in over 300 markets throughout the United States.
“I am extremely proud of the effort made every day by our medical staff and employees to create a positive experience for our patients,” said Robert Wolterman, CEO, Ochsner Medical Center. “The Consumer Choice Award affirms our commitment and devotion to providing the highest quality care for our patients, and receiving the award every year since its inception is a great honor.”
“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality. It advocates an all-inclusive, cross-continuum view of care experiences for all healthcare participants and stakeholders,” said Susan L. Henricks, President and Chief Operating Officer at NRC. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes—and create positive consumer perceptions. The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image.”
Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights/Ticker survey. This study surveys over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3200 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.
National Research Corporation has brought data-driven visibility to patient-centered care for 30 years. Today, its focus on empowering customer-centric healthcare across the continuum transcends patient-centered care to incorporate families, communities, employees, and other stakeholders. This integration of metrics and analytics uncovers insights for effective performance improvement, quality measurement, and more.
Ochsner Health System is southeast Louisiana’s largest non-profit, academic, multi-specialty, healthcare delivery system with eight hospitals and 38 health centers in Louisiana. Ochsner has been named the Consumer Choice for Healthcare in New Orleans for 17 consecutive years and is the only Louisiana hospital recognized by U.S. News and World Report as a “Best Hospital” across 11 specialty categories. Ochsner employs more than 13,000 employees, over 850 physicians in over 90 medical specialties and subspecialties and conducts over 300 clinical research trials annually. Ochsner Health System is proud to be a tobacco-free environment. For more information, please visit ochsner.org and follow us on Twitter and Facebook.