Complaints and Grievances

Thank you for choosing Ochsner Health System for your health care needs. Your health is important to us and to help ensure that you receive the best possible care, the Patient Relations Department is available to answer questions and/or address concerns regarding care received at Ochsner. Our goal is to enhance your satisfaction by focusing on you.

If you have a concern regarding care or service received, a Patient Advocate will interview you to get information regarding your clinic or hospital experience and investigate your concerns. This may include reviewing all pertinent documents and/or medical records, and involving the appropriate physician or member of the management team. The Patient Advocate will follow up with you verbally or in writing.

We also welcome positive comments regarding care or service received at Ochsner.

The hospital has established a process for prompt resolution of patient complaints or grievances. If at any point in your stay you have any concerns, please notify the employees where the problem arose. They will address your concerns and make the appropriate changes in a timely manner. If the front line staff does not address your concerns, you may contact the department Manager. If the issue is still not resolved by the department Manager, you may contact the Patient Relations departments at the respective Ochsner facility:

Ochsner Medical Center
1514 Jefferson Highway
New Orleans, LA 70121
504-842-3971
Ochsner Baptist Medical Center
2700 Napoleon Avenue
New Orleans, LA 70115
504-894-2908
Ochsner Medical Center – West Bank
2500 Belle Chasse Highway
Gretna, LA 70056
504-391-5126
Ochsner Medical Center – North Shore
100 Medical Center Drive
Slidell, LA 70461
985-646-5775
Ochsner Medical Center – Kenner
180 West Esplanade Avenue
Kenner, LA 70065
504-464-8546
Ochsner St. Anne General Hospital
4608 Highway 1
Raceland, LA 70394
985-537-6841
Ochsner Medical Center – Baton Rouge
17000 Medical Center Drive
Baton Rouge, LA 70816
225-236-5969
 

The Patient Relations department should also be contacted if you believe your privacy rights have been violated. If a situation arises after-hours or on a weekend, the Hospital Administrator on-call can be contacted by calling the Hospital Operator: 1-866-OCHSNER (624-7637).

You may also lodge a grievance with the Louisiana Department of Health and Hospitals (DHH) and/or Joint Commission on Accreditation of Healthcare Organizations (JCAHO). You may lodge a grievance with DHH regardless of whether you have first used the hospital’s internal grievance process. You may contact DHH or JCAHO in writing or by telephone.

Louisiana Department of Health and Hospital
Health Standards Section

Post Office Box 3967
Baton Rouge, LA 70821-3767
Toll Free: 1-866-280-7737

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: 1-800-994-6610