Patient Promise
At Ochsner’s Acute Dialysis Department, their primary goal is to provide the best experience possible to patients needing vascular access procedures or hemodialysis therapy. This includes comfort, timeliness, safety and effectiveness.
Expectations
Patients can expect prompt service in dialysis and a safe and effective treatment. They can also look forward to:
- Comfortable treatment and privacy during transport and treatment.
- An explanation of all procedures and any medicines you get.
- A health care team that cares about you as a person and listens and responds to your concerns.
Department Goals
- Meet or exceed all regulatory compliance guidelines.
- Promote patient and visitor satisfaction and exceed expectations whenever possible.
- Increase patient and visitor educational opportunities.
- Achieve all clinical targets established by the quality assurance committee.
- Promote excellence in nursing through education, certification and clinical ladder.
- Maintain a work environment conducive to high employee morale and, thus, better patient care.
- Utilize state-of-the-art technology and provide the most current evidence-based care to patients.
Outcomes/Report Cards
The key quality initiatives for the Acute Dialysis Department are:
- Anticoagulation management: Reducing risk of clotting during dialysis and avoid post-dialysis bleeding.
- Blood pressure management: Reducing blood pressure drops during dialysis.
- Ultrafiltration management: Optimizing safe fluid removal to achieve treatment goal.
- Patient education: Assuring every patient is given information needed and desired to understand plan of care during and after hospitalization.
