Frequently Asked Questions
Question: What do I need to do if I’m a new patient? Answer:
- Check in 15 minutes prior to your appointment.
- Bring your appointment slip and any other paperwork received from Ochsner.
- Have both your primary (and secondary if applicable) insurance information available.
- Be prepared to make your co-payment, if applicable.
- Please advise the receptionist if you need to leave the waiting area for any reason.
- Please bring any medications, or a list of medications with dosage and number of times per day they are taken, along with you. Don’t forget to include over-the-counter medications.
- A current list of drugs (formulary) covered on your insurance will also help your doctor make any necessary changes in your medication.
Question: What do I need to do if I’m a referral? Answer: Please make sure that you have provided Ochsner with your most current insurance information and that your primary care provider listed with Ochsner is correct. Ochsner will submit the appropriate information to your insurance company to get the authorizations that you need. Ochsner will also need additional information from you on external referrals, such as your doctor’s name, specialty, address and phone number. Finally, please keep in mind that external referrals will require a little more time that internal ones. Question: How do I get my prescriptions refilled? Answer: If you are in need of a prescription refill, Ochsner asks that you please call your pharmacy for all refill requests. If your pharmacist has a question, they will then call Ochsner’s offices. Prescription refill requests from your pharmacy must be received in your physician’s office at least three-to-five working days prior to your medication running out. Without three-to-five working days notice, Ochsner cannot guarantee that your medication will be ready in time. Question: How do I obtain a copy of my medical records? Answer: Requests for medical records can be made through your physician’s office. Question: What if I want to talk to my doctor? Answer: Sometimes your physician or their nurse is unable to take your call because they are in clinic. In such cases, the receptionist will take a message and send it to the nurse. The physician or nurse, depending on the nature of the call, will then return your message within four hours. If your call is received after 3 p.m., your call will be returned the following business day. Question: What if I need to see my physician immediately? Answer: Ochsner tries to accommodate same-day appointments in urgent situations. Please contact your physician’s office and speak with the receptionist or nurse. Ochsner also has Saturday hours for urgent problems. However, if it is indeed a true life-threatening emergency, you should call 9-1-1 or go to the nearest hospital emergency room for treatment. Question: What if I have problem when my doctor’s office is closed? Answer: If you have a medical concern or problem outside of normal operating hours, please call our After Hours service at 504-842-3155. The attendant will be able to make you a same-day or next-day appointment with a physician. However, if you have a true life-threatening emergency, you should call 9-1-1 or go to the nearest hospital emergency room for treatment. Question: How does Ochsner keep track of immunizations records? Answer: Ochsner participates in the LINKS program, also known as the Louisiana Immunization Network for Kids Statewide. It’s a computer-based immunization information system administered by the Louisiana Department of Health and Hospitals. The purpose of LINKS is to coordinate immunizations among health care providers to assure adequate immunization levels and to avoid unnecessary immunizations. Question: What if I need to cancel or reschedule my doctor’s appointment? Answer: Out of consideration for other patients who may need the appointment time, please give Ochsner at least 24 hours advance notice if you are unable to keep your appointment time. Under certain circumstances, you may be charged a $50 fee for failing to call to cancel your appointment.