When you are unable to visit, you can speak to your child’s nurse by phone. Information about a patient’s condition can only be given to the parents. Many relatives and friends may want to call and inquire about your child but this information is confidential. We ask that you be the source of information for your extended family and friends. We welcome your calls and want to be sure that you are kept up to date on your child’s progress. Calls are discouraged during the shift change hours of 6:30 AM to 8AM and 6:30 PM to 8PM. We cannot discuss any information about other PICU patients. We ask that family members remain at the bedside and not visit any other bedside while in the unit.
Patient satisfaction is our goal in the PICU. We encourage you to fill out our PICU satisfaction survey. We welcome your comments and suggestions so that we can continue to provide you and your child with excellent care.
We offer CPR classes to the families of high risk patients. The number of people per class is limited to 6. Please ask your nurse for details before your child is ready for discharge so that the discharge is not delayed.
There is a Child Life department here at Ochsner that helps care for our pediatric patients. A Child Life specialist is a member of the pediatric health care team, who focuses on the emotional and developmental needs of children through play and other forms of communication. This helps reduce the stress of the health care experience, for both the child and their family. They provide preparation, education, play, and psychosocial support on issues relating to acute and chronic conditions. The Child Life specialists are available to work with siblings of our patients, also.
Throughout your stay in the PICU, a social worker will be assisting you. They can help you arrange overnight accommodations, help with community resources and discharge planning. They are available Monday through Friday from 8 AM to 4 PM.