Ochsner Emergency Room is open 24 hours a day, 7 days a week, and is staffed with physicians and registered nurses specializing in emergency care. The facility is equipped with a full radiology suite, including CT scanner, digital X-ray, ultrasound and accredited on-site laboratories.
Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate.
Online Reviews
The staff at this location truly understands the 360 care of their patients. Crystal Washington was my nurse and she was an advocate for me. She paid attention to everything that was going on and the team work was so impressive to me. Doctors actually listened to the nurses and the nurses really listen to the patients. I would recommend them any day of the week and twice on Thursday.
Our Response:
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love. This response is provided on behalf of Ochsner Health.
Source: Google
Little to no wait. They sit and listen to all of your concerns and make sure they come to the bottom of what the problem is. I’ve received an EKG, X-RAYS and tests. Thank y’all Ochsner!
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
I had a broken rib and a popped lung. A chest tube was inserted there and I received wonderful care. Nurse Megan walked my wife to her car when it was raining very hard and I was getting an ambulance ride to Ochsner West.
Our Response:
Thank you for your review! We're glad to hear that our team provided the quality service that we're known for. We wish you all the best!
Source: Google
The doctor was very brief, not in my room long enough to answer any of my questions. The nurse was very friendly and seemed to sympathize about the doctors neglectful ways. He sat and answered all my questions and made sure I was comfortable.
Our Response:
On behalf of Ochsner Health, we apologize for any issues that occurred during your visit. Providing our patients with friendly, professional and knowledgeable care is our first priority. Please reach out to us at feedback@ochsner.org so that we can look into this.
Source: Google
This place is very clean Chad the Nurse The FNP Mary & the triage Nurse have all been extremely helpful & services were quick! My daughter had severe throat pain. & everyone was extremely efficient. & friendly...Awaiting Test results
Our Response:
Thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
It’s a basic ER in my opinion. They ain't on the level like West Jeff and stuff, but they good when your not in a hurry, but they do take longer than most ER’s. My mom had to go today and she had to wait long but she didn’t have a problem. In my opinion (from the last time i’ve been there) there short staffed, and they may have to go to someone else. They were nice and respectful to me and I only saw up to 6 staff members. Maybe they have more now I don’t know but in conclusion, they good for if you don't wanna go to a big hospital/ER and if your not in a hurry.
Our Response:
Thank you for your kind words, we will make sure they reach our team. Best wishes!
Source: Google
My visit was very comfortable and quick.
Our Response:
Thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
Brought my son here the day after Christmas due to a cough that just won't quit. We waited maybe 5 minutes, 10 tops, and were seen right away. All the nurses and doctors were very attentive and very sweet to him. They were thorough with the examination, and made sure he was feeling much better before discharge. I think he even made a few friends there, too. Thank you soo much for the attention and care you showed my son. He was able to sleep peacefully and is well on his way to feeling much better.
Our Response:
Smiles...😊you are such a nice and amazing woman, and you look so simple,and...attractive like a shining star in the night, my dear you light up my world through the look of your pictures, and your write ups its very impressive and worthy to read and view for an hours.I don't want to be rude by sending you a friend request without your permission, so I decided to leave a comment here. If you don't mind, could you kindly send me a friend request? I'll be grateful and felicitous to be your friend. Sorry if you find this embarrassing. I'm only being extra friendly to an attractive person like you. Thanks 🥰❣️🌹🌹
Source: Facebook
I went here for the first time 10/11/21 with stomach problems. I was taken back really quick. They only had maybe 4 other people in the waiting room so I think I went at a good time. The staff were all super sweet & the doctors too. Especially the young man (nurse ) that helped me get my CAtScan , He was amazing. I personally recommend this place because I had a very normal ER experience. I think other reviews are acting as if it’s a “doctors office “ Any ER is going to have a wait depending on how busy & they have to take heart attack patients before stomach ache patients it’s common sense. My suggestion is if your going bring a cell phone charger (portable if you have one) & maybe a small blanket & pillow just incase you get stuck waiting.And I’m pretty sure they’ll let you go wait in your car if you’re more comfortable.
Our Response:
It's so good to see that you had a positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you!
Source: Google
Very fast great doctors & nurses
Our Response:
We know how important timeliness is, and we would like to hear more about your experience. Please reach out to us at feedback@ochsner.org, so that we can look into this, and improve our customer service.
Source: Google
Just wanted to send a shout out to Toyah, the nurse that helped us on 4th of July night. We learned that she and the other nurses were tending to a horrible firework accident with a young boy upon our arrival and yet she was able to muster up the strength to come out and the spirits of a scared little girl who required emergency stitches. She put on a smile over an obviously rattled heart to come out and do her job. That takes strength and courage and she is much appreciated!
Our Response:
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Source: Google
Although this was my first visit, I was overall please with the service rendered to me. The medical staff was very friendly and emphatic. I did, however, feel the service was slow considering there weren't many people there. Despite that, I plan to come back when needed.
Our Response:
So glad to hear that you had a positive experience with us! Thank you for taking the time to leave us this review.
Source: Google
It's an emergency room not urgent care, but they take good care of you. They don't hold you unless necessary and get you in and out if possible. The staff is really nice!
Source: Google
I recently brought my daughter to Ochsner ER Marrero and the care that she recieved could not have been better. When we arrived, she was quickly brought to a room. Her symptoms and complaints were taken very seriously. The staff was very caring and compassionate and made us feel very welcome. She was promptly treated, and the Doctor was very kind and informative. My daughter is typically afraid to go to the doctor, but she said that she had a good experience. I would recommend this place to anyone. It is absolutely top notch.
Our Response:
It's so good to see that you had a positive experience with us, Nancy. We work hard to make sure our patients receive the best quality of care. Thank you!
Source: Google
Professional, competent, compassionate, and fast.
Our Response:
It's so good to see that you had a positive experience with us, Ashley. We work hard to make sure our patients receive the best quality of care. Thank you!
Source: Google
To be hours away from home and feeling awful and in extreme pain, I couldn't have asked for better care. My complete visit was about 2 hours and the staff was so friendly and pleasant. I was nervous and unsure of what to expect being that I was away from home, but I was immediately comforted and taken great care of. The staff went above and beyond and even educated me on next steps. The whole process was simple and seamless and I'm so grateful. Thank you so much for caring for me and getting me in and out and back to my family.
Our Response:
It's so good to see that you had a positive experience with us, Shekia. We work hard to make sure our patients receive the best quality of care. Thank you!
Source: Google