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Ochsner Health: Safety Measures

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Ochsner Health: Return to Clinic

3 Options to Check in For Your Appointment

With mobile check-in and curbside arrival, you have the option to wait comfortably in your car, and we'll keep you updated while you're waiting.

1. MyOchsner mobile check-in lets you skip the registration desk. Simply complete ePre-Check before your appointment and click "I'm Here" in the app when you park. We'll be alerted when you've arrived.

2. Not using MyOchsner or don't see the mobile check-in option? With curbside arrival, you can call to let us know you've arrived. Look for the banners with the phone number to call.

3. Visit the registration desk to check in. For your safety, sneeze guards are installed at all registration desks.

We’re taking extra steps to make your comfort and safety our top priority.

  • Fully vaccinated staff will have identification of their vaccination status on their ID badge. Ochsner requires all employees to be vaccinated against COVID-19. Learn more.
  • Masks are to be worn at all Ochsner facilities. Learn more.
  • All staff are required      to complete a mandatory training course on COVID-19 safety standards in      the workplace.
  • Many locations now       offer mobile       check-in and curbside arrival. These options allow you to check in remotely and wait in your car or in the lobby.
  • To minimize the spread of germs, our providers and teams are not shaking hands upon greeting patients. Learn more here.
  • Organized our locations to allow for social distancing.
  • Added additional hand sanitizer stations.
  • Regularly cleaning and sanitizing all public areas.
  • Reduced the number of patients and staff allowed in elevators and restrooms.
  • Following an updated visitor policy to reduce the risk for our patients.

Virtual Visit Appointments

We’re offering virtual visit/online appointments for primary and specialty care.

We have additional virtual visit offerings for some appointments and are continuing to offer this option for patients who would prefer to see their provider virtually.

During your virtual visit, you and your provider will meet using video on a phone, iPad, or tablet. Your provider can answer any questions you have, address your healthcare needs and adjust your medications if needed.

What you need for a virtual visit:

  • An iPhone, iPad, or Android device
  • The MyChart app downloaded on your device

Click here for a how to guide for virtual visits through MyOchsner.

Contact your care team to learn more about if this option is right for you.

For common illnesses, urgent care needs, and behavioral health and well being you can also see a provider from home, anytime with an Ochsner Connected Anywhere virtual visit.

Enhance Your Virtual Visit

When you combine 24/7 virtual visits with the Ochsner Connected Anywhere Health Kit you get unparalleled convenience without leaving home.

This handheld device allows you to capture physical exam data to share with your provider during your visit.

Protocols

In addition to our existing ongoing safety procedures, we’ve redesigned parts of our facilities to ensure our patients stay well.

Clinic and Public Seating Areas

  • Removing any chairs that are cloth or connected together

Furniture Layout

  • Chairs will be 6 feet apart in seating areas
  • Dividers will be set up throughout the lobby to provide added social barriers
  • All coffee tables will be removed/replaced to support social distancing of chairs

Personal Protection Equipment (PPE)

  • Masks are available to patients
  • No-touch hand sanitizer stations will be located throughout all facilities
  • Frequent reminders about handwashing will be stationed throughout facilities

Facility Precautions

  • Removing public water fountains and coolers
  • Removing all coffee stations in common areas
  • Replacing carpet in exam areas with vinyl flooring
  • All signage will be laminated or permanent to ensure easy sanitation

Registration Kiosks

  • Each station will have wipes to clean screens in between each use
  • Each kiosk will have a hand sanitizer station

Helpful Resources

Schedule Your Appointment
To book, contact your provider or schedule online by calling or logging into MyOchsner.

Find a Doctor Near You
Are you looking for a specific doctor? Find your doctor and schedule an appointment.

Pharmacy Curbside Pick-Up and Delivery

Curbside prescription pick up is available at many of our Ochsner Pharmacy locations. When you arrive at the pharmacy, just give us a call and we’ll bring your medications out to you. Free prescription delivery is now offered to your home or office within a 20-mile radius of any Ochsner pharmacy.
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