Residents have relied on Ochsner Medical Center - Hancock as their community health resource since 1960. Established under the name of Hancock General Hospital, the Dunbar Avenue facility replaced Kings Daughters & Sons Hospital, a multi-room frame structure located in downtown Bay St. Louis. The Kings Daughters & Sons Hospital operation dated back to the 1920s.
In February 2011, the FEMA Restoration and Mitigation Project began and the five-phase reconstruction of the hospital’s first floor started. One year later at the end of Phase I, the hospital cut the ribbon on a reconstructed Medical Nursing Unit and a 10,000 square-foot Swing Building addition. Reconstruction was completed in 2013.
In 2013, Ochsner Health took on the management of Hancock Medical Center to expand access to care in the community, improve quality and health outcomes for patients along the Mississippi Gulf Coast and bring operational and financial stability to Hancock Medical. With our efforts working together, Hancock made significant improvements in patient experience scores, quality measures and financial metrics while keeping local care local.
In September 2017, the Hancock County Board of Supervisors selected Ochsner Health to operate Hancock Medical Center under a long-term, capital lease agreement to ensure the hospital provides high-quality care to residents along the Gulf Coast for generations to come. On April 1, 2018, Hancock Medical Center became part of Ochsner Health and rebranded as Ochsner Medical Center – Hancock. Ochsner also made a $15 million dollar investment in Epic, best-in-class healthcare information software, which provides critical continuity of care and gives patients access to their own health information through Epic’s patient portal.
Ochsner Medical Center - Hancock, the current Drinkwater Boulevard acute care facility constructed in 1987, is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations. Hancock Medical is licensed for 102 beds.
George Williams recently spent three days at Hancock Medical Center with a serious urinary infection and dehydration. He said the stay could not have gone better. “From the moment I was diagnosed, I had a seamless and excellent experience at Hancock Medical,” George said. George said that he was impressed with the quick and compassionate care he received upon admission to the hospital. “The excellent and convenient service continued for the entire time I was in Hancock Medical,” he said. “The nurses were very attentive to my needs – from the application of the medications to even the need for a fan to relieve discomfort from fever. The room was furnished so that my wife was able to stay overnight and closely monitor my recovery.” George said that he was even surprised at how delicious the food was, rounding out his overall experience. Married to Tish Williams, the Executive Director of the Hancock County Chamber of Commerce, George knows the importance of shopping local and the effect it can have on economic development. He said he sees the benefits his hometown hospital derives from its relationship with Ochsner Health. “We receive excellent healthcare right here at home,” he said. “Thank you Hancock Medical Center and Ochsner Health for the superb service provided to our residents.”
Lola Mullinix moved to the Mississippi Gulf Coast from Charleston, West Virginia 25 years ago, and she is a founding member of the Diamondhead Lion’s Club. Through her affiliation with Lions International, she lives the organization’s “We Serve” motto every day in her adopted Mississippi hometown. While staying active helping others, Lola depends on local healthcare at Hancock Medical Center. “I’ve never hesitated to use our local facilities. I find the personal touch that I receive at Hancock Medical to be an asset to our community.” The treatment she receives from doctors and staff, Lola said, is second to none. “Everyone is nice and helpful and very conscientious about the services they provide. Even the administrator taking time to visit with folks means a lot.” Lola says there’s a real personal touch that she feels whenever she needs services, and she says Hancock Medical has always been there for her. “I love my local care, and it is comforting to know there is a network of specialists at Ochsner if needed,” says Lola. “The personal touch I receive at Hancock Medical is why I come back whenever I need healthcare services.”
Roy Herron of Bay St. Louis is happy to wake up each morning to feed his chickens and pigs. He says he enjoys his chores and activities of daily living, even more so today after suffering a stroke in 2015. The former Avondale Shipyard employee and retired Hancock County Sheriff’s deputy woke up one summer day and felt a numbness in his arm. “I could barely hold my cup of coffee,” he said. “I knew right away that I needed to go to the hospital.” When a patient arrives at the emergency department at Hancock Medical with the symptoms of a stroke, an advanced computerized webcam is brought to the bedside, where the clinical team connects with a vascular neurologist on call at Ochsner Medical Center in New Orleans. The system was acquired through a partnership between Hancock Medical and Ochsner. On the day Herron came to the Hancock Medical Center Emergency Department, he was immediately examined, and stroke symptoms were prevalent. Through the telestroke system, the neurologist from Ochsner, Herron and the clinical team at Hancock Medical saw and spoke to each other throughout the consult. The neurologist was able to provide guidance on advanced treatment within minutes. Herron’s stroke symptoms were confirmed, and he was administered the medicine he needed. He said the technology saved his life. “I wouldn’t be here if it wasn’t for the efficiency of the Hancock Medical Emergency Department and their ability to coordinate everything back with Ochsner,” Herron said. “It gives you peace of mind to know that we have people here to handle emergencies like the one that happened to me.”