FAQs

Test Strips and Coding

How do I get control solution?

• Control solution can be purchased at any Ochsner O Bar or on the iHealth online store at store.ihealthlabs.com.

Do I need to scan the QR code every time I insert a new test strip?

• No. You only need to scan the QR code when you open a new vial of test strips.

What kind of test strips should be used with the iHealth Gluco-smart glucometer?

• Only use iHealth test strips with the iHealth system.

What are the tips for proper handling and storage of the iHealth test strips?

• Wash and dry your hands thoroughly before you open the test strip vial.
• Shake a test strip out into your hand. Try not to touch the end of the strip.
• Use the test strip immediately after you remove it from the vial.
• Don’t expose test strips to direct sunlight or extreme heat.
• Don’t freeze test strips or store them in extreme cold.
• Immediately close the vial after you open it.
• Store test strips in their original vial with the lid securely closed.
• Do note transfer test strips between vials.

Checking Your Blood Glucose

Why is my test result different from results using other glucose meters?

• The iHealth system provides you with the whole blood equivalent result. The result you obtain may differ somewhat from results using other home glucose meters due to normal variation. You can take a control solution test if you suspect the test results are not accurate. Refer to the “Performing a Control Solution Test” section in the manual.

When or how often should a control solution test be performed?

• Control solution tests should be performed when…
• 1. First receiving or purchasing the meter.
• 2. Checking the meter and test strips, which should be done at least once a week
• 3. Using a new vial of test strips.
• 4. You suspect the meter or test strips are not working properly.
• 5. Your blood glucose test results are not consistent with your expectation, or you think the results are not accurate.
• 6. Practicing the testing process.
• 7. The meter has been dropped or damaged.

Contact Us

• If you require additional assistance, please call Ochsner Digital Medicine Technical Support at 504-842-1635.