FAQs

• How can I download the MyOchsner app?

  New to MyOchsner? Follow these steps to download the MyOchsner app, and get started today:

  1. Download the MyOchsner app from the Apple App Store for Apple devices or Google Play for Android phones.
  2. Select “Log in to your account.”
  3. Select “Sign up” to access your Ochsner Health medical record.
  4. Answer a series of questions to securely create your username and password. You will need to provide the same information you use at your appointments (name, date of birth and address).

  Download the iPhone App | Download the Android App

• MyOchsner support

  For MyOchsner patient support, call 877-339-2637 or email MyOchsner@ochsner.org.

• What does Ochsner Urgent Care treat?

  Ochsner Urgent Care treats a wide range of non-life-threatening illnesses and injuries. Board-certified providers handle conditions that need prompt attention but do not require emergency room care.

  Common illnesses and infections treated:

  • Colds, flu and sore throat
  • Sinus infections and ear infections
  • Urinary tract infections (UTIs)
  • Allergies and mild asthma
  • Nausea, vomiting, diarrhea and abdominal pain
  • Sexually transmitted infections
  • Skin rashes and headaches
  • Pinkeye and fever

  Injuries and physical concerns:

  • Sprains, strains and minor fractures
  • Minor cuts, bruises, burns and wounds requiring stitches
  • Sports injuries

  Diagnostic and preventive services:

  • X-rays and lab tests (including strep, flu and COVID-19)
  • Pregnancy tests and STD testing
  • Vaccinations and flu shots
  • School, sports and work physical exams
  • Health screenings

  Other services:

  • IV fluids and breathing treatments
  • Wound care and splinting for minor fractures
  • Occupational health services at select locations

  If you are experiencing chest pain, difficulty breathing or left arm pain or numbness, symptoms that may indicate a heart attack, do not visit an urgent care location. Call 911 or go directly to your nearest emergency room.

• Where can I find an Urgent Care location near me?

  Ochsner operates urgent care clinics across Louisiana and Mississippi, including locations in New Orleans, Metairie, Kenner, Luling, River Ridge, Marrero, Covington, Mandeville, Slidell, Houma, Baton Rouge, Denham Springs, Gonzales, Lafayette, Carencro, Maurice, Youngsville, Shreveport, Bossier City and Monroe, Louisiana, as well as Diamondhead, Meridian and Picayune, Mississippi.

  Plan your visit before you arrive. Use the MyOchsner portal or mobile app to view approximate wait times at nearby locations and add your expected arrival time through Find Urgent Care Now. Ochsner urgent care clinics operate on a first-come, first-served basis. Patients with the most urgent needs are prioritized, so wait times may vary. Your official wait time begins upon check-in.

  Streamline your check-in with ePre-Check. Complete patient registration through the MyOchsner portal or app before you arrive, then proceed directly to the lobby when you get there.

  Find an Ochsner Urgent Care Near Me

• Are there any orthopedics walk-in clinics in Baton Rouge?

  If you need immediate orthopedic care, visit our Orthopedics Walk-In Clinic in Baton Rouge, Louisiana. The clinic is located inside the Elite Training Complex at 5444 Burbank Drive. It is open for sprains, strains, minor dislocations, sports injuries, including ACL tears, and sudden or ongoing non-spine-related musculoskeletal pain.

  The Orthopedics Walk-In Clinic is staffed by Ochsner’s talented team of surgeons, physical therapists, athletic trainers and sports medicine professionals.

• Does Ochsner Urgent Care accept insurance?

  Ochsner Urgent Care accepts most major insurance plans. Your copay is due at the time of service. If you are unsure of your copay, contact your insurance provider directly before your visit. View accepted insurance plans.

• What services are provided at Ochsner urgent care clinics?

  We offer a wide range of services at urgent care. We provide flu testing and flu shots. We also treat:

  • Abdominal pain
  • Diarrhea
  • Headaches
  • Minor cuts and bruises
  • Nausea
  • Sexually transmitted infections
  • Skin rashes
  • Sprains and strains
  • Urinary tract infections
  • Vomiting

  If you are experiencing symptoms of a heart attack, such as chest pain, difficulty breathing and left arm pain/numbness, do not go to an urgent care location. Call 911 or go directly to your nearest hospital emergency room.

• What is the average wait time at an Ochsner urgent care clinic?

  Our wait times vary by location. Our goal is to get patients in and out within 45 minutes. However, if we are busy, your wait time may be longer. You can check approximate wait times and plan your visit with Find Urgent Care Now through the MyOchsner portal or mobile app.

• What is the Ochsner Find Urgent Care Now?

  Find Urgent Care Now let's patients choose an arrival time and notify their selected urgent care location before coming in. This helps the care team know when to expect you and places you ahead of walk-in patients who have not used the tool. It is not an appointment, and being seen at that time is not guaranteed. Ochsner urgent care locations still prioritize patients based on medical need, so those with more urgent conditions may be seen first. Your official wait time begins when you check in at the clinic. 

• How much does an urgent care visit typically cost?

  Ochsner Urgent Care accepts most major insurance. If you have health insurance, your copay will be due at the time of your service. If you don’t know your copay, contact your insurance provider.

  If you don’t have health insurance, our urgent care clinics operate on a two-tier basis:

  1. Urgent care visit with testing and prescription: $200
  2. Urgent care visit with multiple tests or procedure and prescription: $250

  Find an Ochsner Urgent Care clinic that accepts Medicaid for your convenience

• Do I need an appointment to visit an Ochsner Urgent Care location?

  Ochsner Urgent Care is here to provide convenient access to the care you need — no appointment required. Our clinics offer walk-in services for patients aged 6 months and older.