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Cardiovascular Virtual Visits Frequently Asked Questions
  • What is a virtual visit? plus_icon minus_icon

    A virtual visit is a secure video appointment with your provider via your smartphone, tablet, laptop and/or desktop computer. This allows patients to conduct a traditional office visit with their provider electronically through the MyOchsner app or website portal without leaving home or work.

  • How do I schedule a virtual visit with my cardiologist? plus_icon minus_icon

    Follow these steps to schedule an appointment online as a virtual visit in the MyOchsner portal. You may also call 1-866-624-7637 to schedule a cardiology virtual visit.

  • What are the technical requirements for a virtual visit? plus_icon minus_icon

    You must have a mobile phone, tablet, laptop and/or desktop computer with microphone and webcam capabilities. You can find the MyOchsner app in the App Store (iPhone) and Google Play Store (Android).

  • How do I start a virtual visit? plus_icon minus_icon

    Before your visit, complete the ePre-Check in the MyOchsner app to verify your insurance, demographics and sign the Telehealth Consent Form. Click on your appointment to view the details and allow access to your camera and microphone. Select ‘Begin Visit’ in your appointment to enter a virtual visit waiting room until your provider joins the appointment. View the complete steps here.

  • I am a new patient. Can I do a virtual visit with an Ochsner cardiologist? plus_icon minus_icon

    Yes, new patients can schedule a virtual visit with a cardiovascular provider online through the MyOchsner portal or by calling 866-624-7637.

  • What conditions can be seen during a cardiovascular virtual visit? plus_icon minus_icon

    Virtual visits are a convenient option for follow-up visits from heart transplant, pulmonary hypertension, VADs, peripheral vascular diseases, general cardiology and interventional cardiology appointments, unless otherwise instructed by your physician. Appointments requiring a physical exam, diagnostic test or procedure should be scheduled as an in-person visit.

  • What does a cardiovascular virtual visit cost? plus_icon minus_icon

    The cost is the same as an in-person visit, as covered by your insurance. As with an in-person visit, you will be billed for co-pay at the time of your virtual visit (where you can pay online) or after the visit is completed. Contact your insurance provider for covered benefits.

  • What are the advantages of a virtual visit? plus_icon minus_icon

    A virtual visit provides the same Ochsner experience with added convenience. The physician will do a comprehensive visit with each patient to determine next steps for their care.