Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
Telephone Operator
Answers all incoming calls from patients, family members, physicians, visitors and employees professionally with questions or directions.
Activities:
• Manages incoming calls
• Provides customer service
• Transfers calls to other departments
• Calls codes
• Answers customer questions
• Gives directions
What You'll Need
Education: High school diploma plus 1 year of customer service experience
Knowledge: Customer service, English language
Skills: Excellent verbal & written communication skills, Interpersonal & listening skills, clerical skills, conflict resolution skills, problem solving skills, computer skills
Abilities: Work Independently and collaboratively as a team member, follow strict policy guidelines, collaborate with other departments
How You’ll Get There
Ochsner Learning Institute (OLI) Courses Time (Priority) Management Part 1 & 2, Controlling Conflict, Stress & Time in a Customer Service Environment, Difficult People, Effective Team Communication, Becoming More Professional Through Business Etiquette, Providing Telephone Customer Services, Become A Great Listener. Learn more
Tuition Assistance Full-time: $3,000 | Part-time: $2,000 Learn More
Ochsner Resource Groups Women Empowering Women (WoW), African Americans Building & Leading Equality (ABLE), PRIDE, Young Professionals Association, Hispanics at Ochsner Leading and Advocating (HOLA), Vet Force 1
