As of Wednesday April 8, 2020, 09:00 AM
Latest Updates from Ochsner on Coronavirus (COVID-19)
Ochsner Health Updated Visitor Policy
Your health is our priority. Due to recent events with COVID-19, we have temporarily modified our visitor policy.
We currently have a zero visitor policy with limited exceptions defined by the state. Please view our policy to see if you qualify for visitation.
Location Closures
Ochsner has recently closed several fitness center, retail, therapy and wellness and other locations.
Know the signs and symptoms of coronavirus (COVID-19) and what to do
Symptoms can be very similar to the flu or cold. If you develop these symptoms or have been in contact with someone know to have COVID-19:
Call the Ochsner COVID-19 Info Line, our free nurse care line.
COVID-19 Info Line at 1-844-888-2772
For general information, dial the Louisiana hotline, 211, or text the keyword LACOVID to 898-211.
Ways You Can Help
Ochsner Blood Bank is in urgent need of donations
While all blood types are accepted, we are experiencing a critical blood shortage of platelets and Type O red cells. All who are healthy are encouraged to donate.
Please note: The Blood Bank asks that you please postpone your donation for 28 days if you have traveled to China and its special administrative regions, Hong Kong and Macau, as well as Iran, Italy and South Korea, or if you’ve been diagnosed with or have had contact with anyone with a suspected or confirmed case of COVID-19. Healthy blood donors are encouraged to donate every 8 weeks.
Help Support Ochsner Employees
To support the devoted staff at Ochsner during this unprecedented time please consider the Employee Assistance Fund. The wellbeing of our employees is so crucial and timely resources will be available from this fund to them as needs arise. The Employee Assistance Fund provides financial assistance for Ochsner employees directly impacted by COVID-19 and exists to provide financial grants to the employees who are our frontline workers and have put their lives on hold to protect ours and those in our communities. The Fund is used to support employees across our system during times of intense need. Your support ensures that resources are always there when our frontline employees need it most.
For supply donations, please call Ochsner’s COVID-19 supply donation hotline at 504-703-2635.
For donations of food and care packages for our care teams, email events@ochsner.org.
Connect With Your Provider
If you are in need of care, our team is here for you.
Stay connected to your healthcare with MyOchsner.
- Message your provider with questions 24/7
- Request prescription refills
- Check your test results
Ochsner Anywhere Care
See a provider from home with an Ochsner Anywhere Care virtual visit. Available for urgent care needs, behavioral health and mild or severe respiratory illness.
Virtual Visits through MyOchsner
For several types of appointments, your provider may be able to see you virtually in a visit through MyOchsner.
Family Connect
Video Family Connect is available to help families connect with their loved ones in an Ochsner inpatient facility.
Pharmacy Curbside Pick-up Locations
To help keep you healthy, we've added curbside pick up to many of our Ochsner Pharmacy locations. When you arrive at the pharmacy, just give us a call and we'll bring your medications out to you.
Pharmacy & Wellness - New Orleans
1514 Jefferson Hwy., New Orleans, LA 70121
Ochsner Specialty Pharmacy
1405 Jefferson Hwy., Ste. A, New Orleans, LA 70121
Pharmacy & Wellness - Primary Care
1401 Jefferson Hwy., New Orleans, LA 70121
Pharmacy & Wellness - The Grove (Baton Rouge)
10310 The Grove Blvd., Baton Rouge, LA 70836
Pharmacy & Wellness - O'Neal (Baton Rouge)
16777 Medical Center Drive, Ste 103, Baton Rouge, LA 70816
Pharmacy & Wellness - Ochsner Baptist
2820 Napoleon Ave., Suite 220, New Orleans, LA 70115
Pharmacy & Wellness - St. Anne
108 Acadia Park Dr., Raceland, LA 70394
Ochsner Pharmacy and Wellness - Slidell Memorial Hospital
1051 Gause Blvd. Slidell, LA 70458
Pharmacy & Wellness - Covington
1000 Ochsner Blvd., Covington, LA 70433
Pharmacy & Wellness - Ochsner Kenner
200 W. Esplanade Ave., Ste 106, Kenner, LA 70065
Modified Services at Urgent Care Locations
Now and always, your health is our priority. Due to recent events with COVID-19, services at three urgent care locations have been modified.
If you are experiencing mild or severe respiratory illness with fever, cough, difficulty breathing and risk of exposure to COVID-19, our staff at the following locations are available to see you:
Ochsner Health is always here to keep you and your family healthy.
Ochsner Health Guidelines for Home Quarantine without Symptoms
If required to stay under home quarantine, it's important to follow these guidelines to monitor your health and to practice social distancing.
Information about Appointments and Virtual Visits
Your health and safety are very important to us.
- If you are experiencing mild or severe respiratory illness with fever, cough and difficulty breathing, do not come in for your scheduled appointment. Instead, see a provider from home with an Ochsner Anywhere Care virtual visit.
- If you plan to have someone accompany you to your appointment, please know our visitor policy has changed. See the full details of our new policy here.
- For some visits, we may be able to move your appointment to a virtual visit through MyOchsner to try and limit the number of visitors to our offices. Your care team will reach out to you via your MyOchsner account if this is appropriate for your visit.
- Some types of appointments are having proactive adjustments made to them. If your appointment will be rescheduled, your care team will reach out to you as soon as possible to do so.
- During your virtual visit, you and your provider will meet using video on a phone, iPad, or tablet. Your provider can answer any questions you have, address your healthcare needs and adjust your medications if needed.
- What you need for a virtual visit:
- An iPhone, iPad, or Android device
- The MyChart app downloaded on your device
- Click here for a how to guide for virtual visits through MyOchsner.
- As always, hand hygiene and location cleanliness are top priorities for your care team. Our stringent cleaning protocols are followed during every visit. You will continue to find hand sanitizer and hand washing reminders throughout our locations. At every front desk, our patient registration team is following the latest guidelines and practices, like providing masks to patients who may need them, to prevent the spread of illnesses.
- We remain committed to meeting your healthcare needs. Please know that you can message your provider with questions or concerns, request prescription refills or view your past records and test results anytime using MyOchsner.
- For common illnesses and urgent care needs, you can also see a provider from home, anytime with an Ochsner Anywhere Care virtual visit.
- If you have questions about your appointment, message your provider through MyOchsner or call 1-866-624-7637.
Watch the Latest
Click here to watch the latest Q&A session on questions about the coronavirus with Dr. Robert Hart and Dr. David Houghton.
Tune in Fridays at noon for Facebook Lives with the latest updates.
Enhance Your Virtual Visit
When you combine 24/7 virtual visits with the Ochsner Anywhere Care Health Kit you get unparalleled convenience without leaving home.
This handheld device allows you to capture physical exam data to share with your provider during your visit.
