Ochsner Health provides financial assistance for:

• Emergency and medically necessary care,
• To patients who are residents of Louisiana and Mississippi,
• And who are unable to pay.

Financial assistance applies to your portion of the bill only, for example, your deductible or co-payment.

Eligibility

Financial assistance is based on your family income and the current Federal Poverty Level.

The current Federal Poverty Level can be found here. 

Financial Assistance is offered as follows:

• If your family income is 200% or less of the Federal Poverty Level, you may receive a 100% discount.

To Apply

To apply, call us 504-842-4190 or complete an application.

Please mail your completed application and accompanying documentation to:

Ochsner Health
Attn: Patient Accounts Customer Service
1514 Jefferson Hwy.
New Orleans, LA 70121

More Information

Financial Assistance Policy

• English
  • Ochsner Lafayette General Medical Center
  • Ochsner Acadia General Hospital
  • Ochsner St. Martin Hospital 
  • Ochsner Abrom Kaplan Memorial Hospital 
  • Ochsner University Hospital & Clinics 
• Spanish
• Ochsner Lafayette General Medical Center
• Ochsner Acadia General Hospital
• Ochsner St. Martin Hospital
• Ochsner Abrom Kaplan Memorial Hospital
• Ochsner University Hospital & Clinics
  
• Vietnamese
• Mandarin Chinese
• Haitian Creole

Financial Assistance Application

• English
• Spanish
• Vietnamese
• Haitian Creole
• Mandarin Chinese

Financial Assistance Information (Summary of Policy)

• English
• Spanish
• Vietnamese
• Haitian Creole
• Mandarin Chinese

Billing Process

When you provide the name, address and policy number of your insurance company when you register, Ochsner will file your primary insurance claim for you. We suggest you track the following for services rendered: charges, co-pays, deductible, co-insurance, insurance payments, Explanation of Benefits (EOB) and your Ochsner statement. By organizing this information, it will be helpful if you need to discuss your statement.

In the weeks following your visit to Ochsner, the billing process occurs as follows:

• Ochsner will submit claims to your primary insurance company.
• You should receive an Explanation of Benefits (EOB) from your insurance company four to six weeks after the first claim is filed. The EOB will indicate services billed, amount paid and payee.
• If you do not hear from your insurance company within four to six weeks of your visit, you should follow up with them.
• If payment is mailed to Ochsner, the payment may be reflected on your next monthly statement. Statements are mailed monthly to you.
• Additional charges and payments to your original statement will appear on your monthly statement as they are posted to your account.
• You should retain your statements to help you track charges, payments, adjustments and your balance.

Billing Process

• Spanish
• Vietnamese
• Haitian Creole
• Mandarin Chinese

View the Patient Billing and Collection Process Policy 

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