Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
Financial Assistance
Ochsner Health provides financial assistance for emergency and medical care for patients who are residents of Louisiana and Mississippi but are unable to pay. Financial help applies to your portion of the bill only, such as your deductible or copay.
Eligibility for financial assistance at Ochsner Health
Financial assistance is based on your family income and the current federal poverty guidelines.
You may qualify for 100% financial assistance if your family income is 200% or less of the federal guidelines.
How to apply for financial assistance:
To apply, call 504-842-4190 from 7:30 a.m.-6 p.m., Monday-Thursday, or 8 a.m.-4:30 p.m., Friday, or complete an application on MyOchsner.
Financial assistance applications:
Please mail your completed application and additional documentation to:
Ochsner Health
Attn: Patient Accounts Customer Service
1514 Jefferson Highway
New Orleans, LA 70121
More information:
Financial assistance policy:
Financial assistance policy - translated languages:
- Ochsner Health - Spanish
- Ochsner Health - Vietnamese
- Ochsner Health - Haitian Creole
- Ochsner Health - Chinese
Financial assistance policy - St. Charles Parish Hospital:
- St. Charles Parish Hospital - Spanish
- St. Charles Parish Hospital - Chinese
- St. Charles Parish Hospital - Haitian
- St. Charles Parish Hospital - English
- St. Charles Parish Hospital - Vietnamese
Financial assistance policy - St. Bernard Parish Hospital:
- St. Bernard Parish Hospital - Spanish
- St. Bernard Parish Hospital - Chinese
- St. Bernard Parish Hospital - Haitian
- St. Bernard Parish Hospital - Vietnamese
- St. Bernard Parish Hospital - English
Financial assistance policy - Leonard J. Chabert Medical Center:
- Leonard J. Chabert Medical Center- Spanish
- Leonard J. Chabert Medical Center - Chinese
- Leonard J. Chabert Medical Center - Haitian
- Leonard J. Chabert Medical Center - Vietnamese
- Leonard J. Chabert Medical Center - English
Plain language summary:
Amount generally billed
Billing process
When you provide the name, address and policy number of your insurance company when you register, Ochsner will file your primary insurance claim for you. We suggest that you track the following for services offered: charges, copays, deductible, share of cost, insurance payments, explanation of benefits (EOB) and your Ochsner statement. Keeping this information at hand can help if you need to discuss your statement.
In the weeks following your visit to Ochsner, the billing process occurs as follows:
- Ochsner will submit claims to your primary insurance company.
- You should receive an explanation of benefits (EOB) from your insurance company four to six weeks after the first claim is filed. The EOB will shows services billed, amount paid and payee.
- If you do not hear from your insurance company within four to six weeks of your visit, you should follow up with them.
- If payment is mailed to Ochsner, it may be reflected on your next mailed monthly statement.
- Additional charges and payments to your original statement will appear on your monthly statement as they are posted to your account.
- You should retain your statements to help you track charges, payments, adjustments and your balance.
