Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate.
Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate.
Thank you for choosing Ochsner Health for your care. We are committed to making an ongoing difference in the health of our communities.
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Ochsner is committed to a clinically-integrated research program with the ultimate goal of improving the health and wellness of our patients and communities. As the largest academic medical center in Louisiana, we are training the next generation of healthcare professionals to be leaders who can meet evolving healthcare challenges.
Discover Your Future At Ochsner! With unlimited growth potential, both professionally and personally, now is the time to start your future with Ochsner.
Our goal is to provide you with respectful, compassionate, high-quality care and to make your appointment, procedure or stay as comfortable as possible. That includes providing you with information on what you can expect financially to help you avoid additional stress. Whether you visit the emergency department, visit an Ochsner clinic or receive services in the hospital, this guide will help you understand what you should do before, during and after your service. It will also answer any financial questions or concerns that may arise along the way.
To see if Ochsner services are covered by your insurance, click here to see a list of the plans we accept.
You can visit a financial counselor at an Ochsner clinic or hospital if you’d like to discuss opportunities to ease your financial burden, including:
If you have questions or concerns about a specific bill from Ochsner, contact Patient Accounts Customer Service (PACS) at 504.842.4190 or 800.343.0269 (toll-free).
To reach one of our Medicaid Application Centers, call 504.708.5521 or 855.418.8354 (toll-free), or email MCAP@ochsner.org.
As an Ochsner patient, you have access to resources that can help you conveniently schedule appointments and see clear and concise estimates of what you will owe out-of-pocket.
If you have insurance, you should first contact your insurance company and confirm that your upcoming visit, procedure or hospitalization is a “covered service.” If not, you would be considered “uninsured” for this service. Your provider may handle this preapproval, but you should check with them to be sure. Remember to bring your insurance card at the time of your visit. This will assist us if we need to confirm your plan.
If you don’t have insurance, financial counselors are available at many Ochsner hospitals and clinics. They can help you find out if you are eligible for Medicaid or
financial assistance. We can also put you in contact with someone to discuss signing up for an affordable healthcare plan through the Health Insurance Marketplace. If you would like information about financial assistance, you can contact a financial counselor or a Patient Accounts Customer Service (PACS) representative.
Also, in some cases, Ochsner’s Financial Call Center team may contact you prior to your date of service to tell you how much you owe and to see if you’d like to prepay. If you choose to, you can pay before your appointment via your MyOchsner account.
You can also call Ochsner’s Central Pricing Office at 504.703.2773 or 855.241.9351 (toll-free) or visit ochsner.org/requestbillingestimate to request a personalized billing estimate. You will need to first contact your physician’s office to get the best description possible of the service that you need and its procedure code. You will also need to provide the location of your service, as well as your current insurance information (if you have it) to get this estimate.
If you are eligible for Medicaid, staff at Medicaid Application Center locations throughout the Ochsner system can help you through the process of applying for Louisiana or Mississippi Medicaid to help pay for your medical expenses. Whether you visit the emergency department, visit an Ochsner clinic or are admitted into the hospital, representatives are available who can evaluate your individual situation. Medicaid Application Center staff can be reached at 504.708.5521 or 855.418.8354 (toll-free). If you
would like information about financial assistance, you can contact a financial counselor or a Patient Account Customer Services representative.
When it’s time for your appointment or procedure, you can meet with one of Ochsner’s on-site financial counselors, who can explain why you owe what you owe and when payments are due. If needed, they can also provide you with options for payment. You may be able to pay for certain services during ePre-Check.
Claims submitted to insurance carriers are typically processed within 30 to 60 days. After your insurance company processes the claim, you will be sent a billing statement explaining what you owe. If your insurance company denies the initial claim or wants more information, an appeal process may delay billing two to four months.
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