Patient and Provider Advocacy

Patient and Provider Advocacy

Thank you for choosing Ochsner Health for your healthcare needs. Your health is important to us. To help ensure that you receive the best possible care, the Patient and Provider Advocacy Department is available to answer questions and/or address your concerns. Our goal is to ensure you have a positive experience.

We welcome your feedback

We would like to hear about your experience at Ochsner and how we can enhance your future care.

You can submit your compliments or complaints through this online form that appears at the bottom of that page. Once on the form, select "Thank You or Compliment'' or "Patient Complaint."

We understand that breakdowns in service could happen, and we would like to have the opportunity to address those with you as quickly as possible. If you have a concern regarding care or service received, a patient advocate will interview you to get information regarding your clinic or hospital experience and investigate your concerns. This may include reviewing all pertinent documents and/or medical records and involving the appropriate physician or member of the management team. The patient advocate will follow up with you verbally or in writing.

Ochsner Health has established a process for prompt resolution of patient complaints or grievances. If at any point in your stay you have any concerns, please notify the employees where the problem happened. They will address your concerns and make the appropriate changes in a timely manner. If the front-line staff does not address your concerns, you may contact the department manager. 

Ochsner patient and provider advocacy contact

We're here to listen. Please call 1-844-959-4327.

If a situation takes place after-hours or on a weekend, the hospital administrator on-call can be contacted by calling the hospital operator: 1-866-624-7637.

Additional contacts

Request a medical ethics consult

Ochsner is committed to respecting the beliefs and wishes of our patients, their families and our staff. If you are currently in one of our facilities and are looking for additional resources on resolving an ethics concern, you can also look into a medical ethics consult.

State and national contacts

You may also lodge a grievance with the Louisiana Department of Health and Hospitals (DHH), Mississippi Department of Health, Alabama Department of Public Health and/or Joint Commission on Accreditation of Healthcare Organizations (JCAHO). You may lodge a grievance with DHH regardless of whether you have first used the hospital’s internal grievance process. You may contact DHH or JCAHO in writing or by telephone.

Ochsner Rush Health has 3 accreditation bodies DNV, The State of Alabama and the State of Mississippi.

Louisiana Department of Health and Hospitals
Health Standards Section
P.O. Box 3967
Baton Rouge, LA 70821
1-866-280-7737

Mississippi Department of Health
866-227-7308
msdh.ms.gov

Alabama Department of Public Health
800-356-9596
www.alabamapublichealth.gov

DNV Healthcare USA
866-496-9647
https://www.dnvhealthcareportal.com/patient-complaint-report

Joint Commission on Accreditation of Healthcare Organizations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610