Complaints and Grievances

Thank you for choosing Ochsner Health System for your health care needs. Your health is important to us and to help ensure that you receive the best possible care, the Patient Relations Department is available to answer questions and/or address concerns regarding care received at Ochsner. Our goal is to enhance your satisfaction by focusing on you.

If you have a concern regarding care or service received, a Patient Advocate will interview you to get information regarding your clinic or hospital experience and investigate your concerns. This may include reviewing all pertinent documents and/or medical records, and involving the appropriate physician or member of the management team. The Patient Advocate will follow up with you verbally or in writing.

We also welcome positive comments regarding care or service received at Ochsner.

The hospital has established a process for prompt resolution of patient complaints or grievances. If at any point in your stay you have any concerns, please notify the employees where the problem arose. They will address your concerns and make the appropriate changes in a timely manner. If the front line staff does not address your concerns, you may contact the department Manager. If the issue is still not resolved by the department Manager, you may contact the Patient Relations departments at the respective Ochsner facility:

Ochsner Medical Center 1514 Jefferson Highway New Orleans, LA 70121 504-842-3971	Ochsner Baptist Medical Center 2700 Napoleon Avenue New Orleans, LA 70115 504-894-2908
Ochsner Medical Center – West Bank 2500 Belle Chasse Highway Gretna, LA 70056 504-391-5126	Ochsner Medical Center – North Shore 100 Medical Center Drive Slidell, LA 70461 985-646-5775
Ochsner Medical Center – Kenner 180 West Esplanade Avenue Kenner, LA 70065 504-464-8546	Ochsner St. Anne General Hospital 4608 Highway 1 Raceland, LA 70394 985-537-6841
Ochsner Medical Center – Baton Rouge 17000 Medical Center Drive Baton Rouge, LA 70816 225-236-5969	Leonard J. Chabert Medical Center 1978 Industrial Blvd., Houma, LA 70363 985-873-1322

The Patient Relations department should also be contacted if you believe your privacy rights have been violated. If a situation arises after-hours or on a weekend, the Hospital Administrator on-call can be contacted by calling the Hospital Operator: 1-866-OCHSNER (1-866-624-7637).

Ochsner is committed to respecting the beliefs and wishes of our patients, their families and our staff. If you are currently in one of our facilities and are looking for additional resources on resolving an ethics concern, you can also look into a Medical Ethics Consult.

You may also lodge a grievance with the Louisiana Department of Health and Hospitals (DHH) and/or Joint Commission on Accreditation of Healthcare Organizations (JCAHO). You may lodge a grievance with DHH regardless of whether you have first used the hospital’s internal grievance process. You may contact DHH or JCAHO in writing or by telephone.

Louisiana Department of Health and Hospital
Health Standards Section
Post Office Box 3967
Baton Rouge, LA 70821-3767
Toll Free: 1-866-280-7737

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: 1-800-994-6610