Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
Patient Services
Our care team is driven by our commitment to serve, heal, lead, educate and innovate, and that passion is shared with every person who passes through our doors.
We offer a number of services for our patients and visitors, including language translations, clinical research and pastoral care.
Services available to patients include the following:
- Patient guide
- Admission and discharge
- Patient education
- Language and translation services
- Patient and provider advocacy
- Preparing for the future: advance care planning
- Clinical research
- Patient and family advisory board
- CaringBridge
- Pharmacy and wellness
- Spiritual care
- Art program
Your health is important to us. To help ensure that you receive the best possible care, our patient and provider advocacy department is available to answer questions and/or address concerns regarding care received at Ochsner.
Contact our patient and provider advocacy department: patientadvocate@ochsner.org or call 1-844-959-HEAR (4327).
Patient and guest code of conduct
At Ochsner Health, we believe that our patients and guests deserve a safe and respectful environment, and we expect the same in return. We ask that you please choose kindness and respect our team. Providing a compassionate environment is our top priority, and we are committed to delivering high-quality healthcare and creating a healing space for our communities. We expect all of our spaces to be safe, caring and inclusive.
We maintain a zero tolerance policy toward disrespectful, racist, discriminatory, hostile, or harassing words or actions, as outlined through our patient and guest code of conduct.
Unacceptable behavior that will be reported includes (but is not limited to):
- Bullying
- Hitting
- Kicking
- Pushing
- Threats
- Verbal abuse
- Yelling
- Spitting
- Stalking
- Bringing weapons onto our campus
If you witness or experience any of these behaviors, please report it to a member of your care team.
If we believe that you have violated our patient and guest code of conduct with unwelcome words or actions (including those that are electronic, verbal or written), we will fully review the situation on a case-by-case basis before making any decisions regarding your future care at Ochsner Health. Violations of this code may result in one or more of the following actions:
- Patient or guest being asked to seek care elsewhere
- Patient or guest being required to follow behavioral contracts while still receiving ongoing care
- Patient or guest being dismissed from future non-emergency care at any Ochsner facility
- Patient or guest potentially escorted off the premises or faced with criminal charges
