Our healthcare family—today, comprising more than 34,000 employees and over 4,500 employed and affiliated physicians —is driven by our commitment to Serve, Heal, Lead, Educate and Innovate, and that passion is shared with every person who passes through our doors.

We offer a number of services for our patients and visitors including admission and discharge, language translations, clinical research and pastoral care.

Services available to patients include the following: 

• Patient Guide 
• Admission and Discharge
• Patient Education
• Language and Translation Services
• Patient & Provider Advocacy
• Preparing for the Future: Advance Care Planning
• Clinical Research
• Patient and Family Advisory Board
• CaringBridge
• Pharmacy & Wellness
• Spiritual Care
• Art Program

Your health is important to us and to help ensure that you receive the best possible care the Patient and Provider Advocacy department is available to answer questions and/or address concerns regarding care received at Ochsner.

Contact our Patient and Provider Advocacy department: patientadvocate@ochsner.org or call 1-844-959-HEAR (4327).

Patient & Guest Code of Conduct

At Ochsner Health, we believe that our patients and guests deserve a safe and respectful environment, and we expect the same in return. We ask that you please choose kindness and respect our team, as we will do the same for you. Providing a compassionate environment is our top priority and we are committed to delivering high-quality healthcare and creating a healing space for our communities. We expect all of our spaces to be safe, caring and inclusive.

We maintain a zero tolerance policy towards disrespectful, racist, discriminatory, hostile, or harassing words or actions, as outlined through our Patient & Guest Code of Conduct. These behaviors are not welcome and interfere with the care of you and others.

Unacceptable behavior that will be reported includes (but is not limited to) threat of and/or bullying, hitting, kicking, pushing, threats, verbal abuse, yelling, spitting, stalking, and bringing weapons onto our campus.

If we believe that you have violated our Patient & Guest Code of Conduct with unwelcome words or actions (including those that are electronic, verbal, or written), we will fully review the situation, on a case-by-case basis, before making any decisions regarding your future care at Ochsner Health.

Violations of this code may result in one or more of the following actions:
• Patient or guest being asked to seek care elsewhere
• Patient or guest being required to follow behavioral contracts while still receiving ongoing care
• Patient or guest being dismissed from future non-emergency care at any Ochsner facility
• Patient or guest potentially escorted off premise or faced with criminal charges

If you witness or are the target of any of these behaviors, please report it to a member of your care team.