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Interpreter Services for Patients

At Ochsner, our priority is to ensure we deliver the best care and service through effective communication while also protecting patient information.

For patients with limited English proficiency and those who are deaf or hard of hearing, the services of a qualified interpreter will be made available at no charge.

Patients may decline the use of interpreter services, but your provider may still request this support during the visit. A family member or friend may accompany the patient, but is not allowed to serve as an official interpreter.

Language services are available to help you with scheduling, accessing MyOchsner, understanding your bill and much more. These services are available 24 hours a day, 7 days a week and free of charge. Please call 833-896-6586 and select your language.

  1. Spanish – español
  2. Arabic - العربية
  3. Mandarin - 普通话
  4. Cantonese - 廣東話
  5. Vietnamese - tiếng Việt
  6. Portuguese (BRA) – português (BRA)
  7. Russian - русский

Face-to-face interpreter service is available at Ochsner Medical Center – New Orleans Monday - Friday. from 7 a.m. to 5 p.m. Your clinical team will request face-to-face interpreter services in advance of your visit.

When a face-to-face interpreter is not readily available, dedicated video-remote interpreters and over-the-phone interpreters can be accessed from devices located in nearly every department, including the emergency room.

Vision Impaired Services

Support persons and certified guide dogs are welcome to accompany vision-impaired patients at all locations. Additionally, patient's rights and responsibilities are available in Braille.

Additional community services offerings for the visually impaired include:

To review the full Ochsner Health policy regarding Interpreter Services please email