A virtual visit is a secure video appointment with your provider via your smartphone, tablet, laptop and/or desktop computer. This allows patients to conduct a traditional office visit with their provider electronically through the MyChart app or website portal without leaving home or work.
You must have a mobile phone, tablet, laptop and/or desktop computer with microphone and webcam capabilities. For mobile phone or tablets, download the MyChart app on your device and select Ochsner Health as your healthcare provider. You can find the MyChart app in the App Store (iPhone) and Google Play Store (Android).
Before your visit, complete the ePre-Check in the MyChart app to verify your insurance, demographics and sign the Telehealth Consent Form. Click on your appointment to view the details and allow access to your camera and microphone. Select ‘Begin Visit’ in your appointment to enter a virtual visit waiting room until your provider joins the appointment. View the complete steps here.
Yes, new patients can schedule a virtual visit with a primary care provider online through the MyOchsner portal or by calling 866-624-7637.
Virtual visits are a convenient option for follow-up visits and urgent care needs. You can see a primary care provider virtually for a follow-up visit after your annual physical, ADHD medication visits, chronic condition visits and review visits to discuss lab results, imaging and more. Appointments requiring a physical exam or injections should be scheduled as an in-person visit.