Primary Care Virtual Visit Frequently Asked Questions

• What is a virtual visit?

  A virtual visit is a secure video appointment with your provider via your smartphone, tablet, laptop and/or desktop computer. This allows patients to conduct a traditional office visit with their provider electronically through the MyOchsner app or website portal without leaving home or work.

• What is a Same-Day Video Visit?

  An Ochsner Same-Day Video Visit is a virtual primary care appointment available 24 hours a day, 7 days a week, in all 50 states. Patients connect with a licensed primary care provider via secure video; no travel, no waiting room and no appointment scheduled days in advance. The visit is not with your regular Ochsner physician.

  Same-Day Video Visits are designed for patients who need timely care for non-emergency concerns and cannot wait for an in-person appointment. Here is what to expect:

  • Around-the-clock access, every day of the year, regardless of which state you are in.
  • A licensed primary care provider provides your care, not your established Ochsner physician.
  • Schedule and join your visit through MyOchsner, Ochsner's patient portal, via web browser or the MyOchsner mobile app.

  Same-Day Video Visits extend Ochsner's commitment to making expert care accessible, bringing trusted clinical guidance directly to patients wherever they are, when they need it most.

  Schedule a Same-Day Video Visit

• How do I schedule a virtual visit with my primary care provider?

  Follow these steps to schedule an appointment online as a virtual visit in the MyOchsner portal. You may also call 866-624-7637 to schedule a primary care virtual visit. If you are a new patient, your first virtual appointment is at the discretion of the provider.

• How do I start a virtual visit?

  Before your visit, complete the ePre-Check in the MyOchsner app to verify your insurance, demographics and sign the Telehealth Consent Form. Click on your appointment to view the details and allow access to your camera and microphone. Select ‘Begin Visit’ in your appointment to enter a virtual visit waiting room until your provider joins the appointment. View the complete steps here.

• I am a new patient. Can I do a virtual visit with an Ochsner primary care provider?

  If you are a new patient, your first virtual appointment is at the discretion of the provider. You can schedule a virtual visit with a primary care provider online through the MyOchsner portal or by calling 866-624-7637.

• What conditions can be seen during a primary care virtual visit?

  Virtual visits are a convenient option for follow-up visits and urgent care needs. You can see a primary care provider virtually for a follow-up visit after your annual physical, ADHD medication visits, chronic condition visits and review visits to discuss lab results, imaging and more. Appointments requiring a physical exam or injections should be scheduled as an in-person visit.