Ochsner Specialty Pharmacy

Q: Why choose Ochsner Specialty Pharmacy?

Our Ochsner Specialty Pharmacy team knows that every patient is different, so we match you with a pharmacist who understands your health needs and supports you throughout your treatment. We also work closely with your doctors to make sure your treatment plan is right for you. We offer free home delivery in Louisiana, Mississippi, and Alabama, and many medicines can arrive quickly. Our Patient Management Program gives you regular check ins with your pharmacist, refill reminders, and extra support at no cost. You also have access to a pharmacist day or night if you have an urgent question.

Why choose Ochsner Specialty Pharmacy?

At Ochsner Specialty Pharmacy, patients always come first. The mission is to care for every person with kindness, honesty, respect and teamwork. Ochsner Specialty Pharmacy's vision is to provide safe, supportive and well-organized specialty care that helps each patient get the best results possible.

Some medicines are hard to find at regular pharmacies, but Ochsner Specialty Pharmacy makes getting specialty medications simple. Ochsner offers caring, personal support and to make your experience as easy and comfortable as possible.

The team knows that every patient is different, so we match you with a pharmacist who understands your health needs and supports you throughout your treatment. Ochsner Specialty Pharmacy also work closely with your doctors to make sure your treatment plan is right for you.

Ochsner Specialty Pharmacy offers free home delivery in Louisiana, Mississippi and Alabama, and many medicines can arrive quickly. The Patient Management Program gives you regular check-ins with your pharmacist, refill reminders, and extra support at no cost. You also have access to a pharmacist day or night if you have an urgent question.

About Us

Ochsner Specialty Pharmacy is open Monday through Friday, 8:30 a.m. to 5 p.m., and a pharmacist is on call after hours and on weekends. Pharmacies are located at 1405 Jefferson Highway, Suite A, in New Orleans and 11200 Industriplex Boulevard, Suite 160, in Baton Rouge.

Locate Ochsner Specialty Pharmacy – New Orleans.

You can reach Ochsner Specialty Pharmacy at 504-842-7439, or call 855-312-4193. The fax number is 504-842-6931.

A specialty pharmacy helps people who take medicines for serious or long‑term health conditions. These medicines may need special storage, close monitoring, or approval from your insurance. When your doctor sends Ochsner Specialty Pharmacy a prescription, we start working on it right away. Ochsner Specialty Pharmacy representatives contacts your insurance, help with prior authorizations, and look for financial support if your medicine is expensive.

The Ochsner Specialty Pharmacy team is trained to help you understand your treatment, manage side effects, and stay safe while taking your medicine. You will also receive refill reminders through the MyOchsner app or by phone to help you stay on track.

On average, it takes Ochsner Specialty Pharmacy about 3 business days to fill prescriptions.

Medication adherence means taking medicine the right way, at the right time, in the right amount and for as long as your doctor tells you.

Ochsner Specialty Pharmacy helps patients stay on track with their medications through education, personalized support and tools such as dosing calendars and refill reminders. The team works closely with patients to ensure they understand how to take their medications as prescribed. As a result, Ochsner Specialty Pharmacy maintains an average medication adherence rate of about 90%.

Ochsner Specialty Pharmacy makes sure every patient is on the medicine that works best for them by working closely with providers. Ochsner Specialty Pharmacy's medication effectiveness rate is about 91.81%.

What accreditations does Ochsner Specialty Pharmacy hold?

Ochsner Specialty Pharmacy has national accreditations from the Utilization Review Accreditation Commissionand The Joint Commission. These groups review services for safety, quality, and patient care. URAC Accreditation is known as one of the highest honors a specialty pharmacy can receive. The Joint Commission Home Care Accreditation is another sign of strong performance.

Patient Guide: How to Fill and Refill Your Prescription at Ochsner Specialty Pharmacy

New medications

After your doctor sends Ochsner Specialty Pharmacy your prescription and your insurance approves it, a member of the staff will call you within a few days to set up your first delivery or pickup. Before the first order, patients will talk with a Ochsner Specialty pharmacist to go over medications.

Medication refills

Ochsner Specialty Pharmacy offers refills easy in two ways:

Use the MyOchsner App: Request refills by filling out the refill questionnaire in the app. Ochsner Specialty Pharmacy will send a reminder by email or app message 7 days before refills are due.
View Our How-To Guide Watch How-To Video
Call Us: If your medication cannot be refilled through the app, Ochsner Specialty Pharmacy will call in7 days before it is due.

Free home delivery

Ochsner Specialty Pharmacy offers free delivery in Louisiana, Mississippi, and Alabama (cannot deliver to P.O. boxes or USPS mailboxes).

Deliveries are available Tuesday through Saturday.
Next‑day delivery may be available for urgent needs, depending on where you live.

Specialty medications can cost a lot, even if you have insurance. If your copay is too high, Ochsner Specialty Pharmacy can help find ways to lower the cost. This may include copay cards, help from drug companies, or state and federal assistance programs. If you qualify, we will help you apply.

No insurance?

Some drug companies offer free medication for people without insurance. If your medication qualifies, we will help you apply for these programs.

Ochsner Specialty Pharmacy is here to help you get the most from your specialty medicines. If you have questions or concerns, please call. Patients can also join support groups for conditions to get advice and emotional support.

National support groups

See community resources guide.

Disease state resources

Ochsner Specialty Pharmacy is here to support your treatment and make things as easy as possible. View the full list of your rights and responsibilities.

Review Ochsner’s privacy notice.

For Physicians and Providers: How to Refer Patients and Send Prescriptions

To send a prescription to Ochsner Specialty Pharmacy, you can e‑prescribe it or fax it to 504‑842‑6931 with the completed provider referral form. If you are a non‑Ochsner provider, it really helps us if you also fax any chart notes or lab results that can support the prescription.

Frequently asked questions (FAQs)

We have most specialty medicines. If we don’t carry yours, we’ll transfer your prescription to a pharmacy that does.

We mainly use MEDRx Delivery Service for deliveries. In some cases, we may use FedEx. Call us to find out which service will deliver your order.

Only Ochsner Specialty Pharmacy uses the refill questionnaire. Other Ochsner pharmacies do not. If you get the questionnaire, it’s for medication filled by Ochsner Specialty Pharmacy.

Not always. If everything looks good and the pharmacist doesn’t have questions, we’ll set up your delivery for the date you picked without calling. You can still call us anytime to check your order.

You can keep a credit or debit card on file. With your permission, we’ll charge your card the day before delivery. If you don’t have a card, we can send an invoice for payment by check, money order, or through the MyOchsner app (this is approved case-by-case). For in-person pickups, payment is due at the register.

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Share your feedback, concerns or compliments

Please email us your feedback along with your phone number, and a member of our management team will call you back by the next business day (Monday-Friday).

Email Us

Is there a need for an emergency delivery?

To facilitate your medication delivery, please email us at SpecialtyPharmacy@ochsner.org with your first and last name, delivery address, phone number, and the names of the medications needed. If you require an emergency refill, please indicate this in your message.