linked in pixel

Chronic Care Management

A Helping Hand Between Office Visits

At Ochsner we know managing all your care needs, from routine health maintenance, to advice from specialists and changes in medications can be complicated, but it doesn’t have to be.

Chronic Care Management is a new program available to Medicare patients living with more than one chronic condition, such as arthritis, diabetes, depression or high blood pressure.

Ochsner offers a service that can help you navigate these challenges. Our CareHarmony care coordination service is designed to help you take care of you! You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you toward better health.

Chronic Care Management extends your care outside of the four walls of your physician's practice to ensure that you maintain the best possible health. Each month your Care Coordinator will call you to:

  • Assist with scheduling appointments, lab tests or other tests
  • Explain how and when to take your medications
  • Coordinate any home health or medical equipment needs
  • Connect you with health education resources, services and programs
  • Identify available community resources
  • Coordinate follow-up care after leaving the hospital
  • Access other support services you need to stay well

There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have day or night outside of your calls with your Care Coordinator.

This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers.

While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt out any time—there are no strings attached.

If you have questions about this service and would like to learn more on this program, or how to enroll, please call 504-703-2785 to speak with a Care Coordinator.

Getting you the right support to coordinate your care and achieve your healthcare goals is important to us.

FAQs

Chronic Care Management is a care coordination program designed by Medicare to help patients better manage their chronic conditions. It was designed to give you greater support and access to care between office visits, even while at home.

A chronic condition is an ongoing, long-lasting health condition, which will require continual management and treatment. Left untreated, a chronic condition can hinder independence and negatively impact health. A few examples of chronic conditions include asthma, diabetes, arthritis, hypertension, and heart disease.

Care Coordination is the deliberate organization of patient care activities and sharing information among all of the participants concerned with a patient's care to achieve safer and more effective care. Care Coordination services (like those that are part of Medicare’s Chronic Care Management program) provide extra layers of support and care between doctor visits to eligible patients who have two or more chronic conditions.

To be eligible for the Chronic Care Management program you must be a Medicare beneficiary and have multiple (two or more) chronic conditions expected to last at least 12 months, or until end of life. If you are unsure if your conditions qualify contact your primary care provider and they will be able to assist you further.

Yes. At this point the program is only being offered to Medicare patients.

Managing and coordinating care can be especially difficult if you suffer from multiple chronic conditions. You may be seeing different types of doctors or taking several medications. For every medication you take, it’s important to know how it reacts with other medications. For every doctor you see, there are test results or health information that needs to be shared. When your care is coordinated properly, your doctors get the information they need when they need it.

One of the great benefits of Chronic Care Management is not only to help you achieve good health, but also to maintain it. That’s why the program also focuses on things like helping you keep on top of preventive care and helping you locate specialists, valuable healthcare resources, and community services.

The Chronic Care Management (CCM) program is free for many Medicare patients that have secondary insurance. For those not covered by their secondary insurance, CCM would, like all other Medicare programs, be subject to a modest copay as well as your deductible.

Yes. The same rules that protect your medical information in your doctor’s practice apply here as well. Your information is and will always be secure using the latest Certified Information Technology and following all HIPAA guidelines.

Chronic Care Management extends your care outside of the four walls of your physician's practice to help you maintain the best possible health. You will be matched with a dedicated care coordinator and have access to help 24/7. A treatment plan (care pathway) will be created to plan for your ongoing care and better address all your health related issues. Your care coordinator will be there for you helping you navigate the healthcare system, including scheduling appointments, helping with refills, and answering lingering questions. Your care coordinator acts as an extension of your doctor and helps your doctor monitor and adjust your care accordingly.

Give us a call at 504-703-2785 to learn more about how you can benefit from this program and to gain answers to any questions you may have.

With Chronic Care Management, there is no long-term commitment. You may opt-out any time by notifying us via phone. After filling out a form, you will be unenrolled at the end of the current month.

Read more healthy living and lifestyle tips.

Get tips in your inbox.

Sign up for our free newsletters to get the best of our healthy living tips delivered straight to your inbox.

Map of Ochsner-affiliated facilities that provide services related to Chronic Care Management

Chronic Care Management Locations

Ochsner American Legion Hospital
1634 Elton Road
Jennings, LA 70546
  • : 4:10 p.m.-4:10 p.m.
  • Open 24/7
Ochsner University Hospital & Clinics
2390 West Congress St.
Lafayette, LA 70506
  • Open 24/7
Ochsner Lafayette General Orthopedic Hospital
2810 Ambassador Caffery Parkway
Lafayette, LA 70506
  • : 4:10 p.m.-4:10 p.m.
  • Open 24/7
Ochsner Lafayette General Medical Center
1214 Coolidge St.
Lafayette, LA 70503
  • Open 24/7
Ochsner Health Center – Tchoupitoulas
5300 Tchoupitoulas St. , Suite C2
New Orleans, LA 70115
  • Mon–Fri: 7 a.m.-5 p.m.
Ochsner Health Center - Bogalusa
2781 South Columbia St.
Bogalusa, LA 70427
  • Monday: 8 a.m.-3 p.m.
  • Wednesday: 7 a.m.-4 p.m.
Ochsner Health Center - Belle Meade
605 Lapalco Blvd.
Gretna, LA 70056
  • Mon–Fri: 6:30 a.m.-4 p.m.
St. Charles Parish Hospital Medical Office
13100 River Road , St. Charles Parish Hospital Medical Office
Destrehan, LA 70047
  • Monday–Friday: 7 a.m.-4 p.m.
Ochsner Center for Primary Care and Wellness
1401 Jefferson Highway
New Orleans, LA 70121
  • Mon–Fri: 7 a.m.-7 p.m.
  • Sat: 8 a.m.-4:30 p.m.
Ochsner Health Center - Baptist Napoleon Medical Plaza
2820 Napoleon Ave.
New Orleans, LA 70115
  • Monday – Thursday: 6 a.m.-5 p.m.
  • Friday: 6 a.m.-3 p.m.
  • Therapy & Wellness: Mon – Fri: 7 a.m.-4 p.m.
Ochsner Health Center - LaPlace Medical
735 West 5th St.
LaPlace, LA 70068
  • Monday–Friday: 8 a.m.-5 p.m.
Ochsner Health Center - Mid-City
411 North Carrollton Ave., Suite. 4
New Orleans, LA 70119
  • Monday–Friday: 7 a.m.-4:30 p.m.
Ochsner Health Center - West Bank
120 Ochsner Blvd.
Gretna, LA 70056
  • Mon–Fri: 6 a.m.-4 p.m.
Ochsner Health Center - Belle Chasse
7772 Louisiana 23
Belle Chasse, LA 70037
  • Mon–Fri: 6 a.m.-4 p.m.
Ochsner Health Center - Slidell
2750 East Gause Blvd.
Slidell, LA 70461
  • Monday – Friday: 6:30 a.m.-4 p.m.
  • Saturday: 7 a.m.-11 a.m.
Ochsner Health Center - Covington
1000 Ochsner Blvd.
Covington, LA 70433
  • Mon–Fri: 7 a.m.-6 p.m.
Ochsner Health Center - Lapalco
4225 Lapalco Blvd.
Marrero, LA 70072
  • Mon–Fri: 7 a.m.-4 p.m.
Ochsner Health Center - Abita Springs
22070 Hwy. 59
Abita Springs, LA 70420
  • Mon – Fri: 7 a.m.-5 p.m.
Ochsner Health Center - Driftwood
2120 Driftwood Blvd.
Kenner, LA 70065
  • Mon–Fri: 7 a.m.-6 p.m.
  • Sat: 8 a.m.-noon
Ochsner Health Center - Metairie
2005 Veterans Memorial Blvd.
Metairie, LA 70002
  • Mon: 7 a.m.-8 p.m.
  • Tues–Fri: 7 a.m.-5 p.m.
  • Sat: 8 a.m.-11:45 a.m.
Ochsner Health Center - Kenner
200 West Esplanade Ave.
Kenner, LA 70065
Ochsner Health Center - Lakeview
101 Allen Toussaint Blvd., Suite 201
New Orleans, LA 70124
Ochsner Hospital for Orthopedics & Sports Medicine
1221 South Clearview Parkway
Jefferson, LA 70121
  • Monday–Friday: 7 a.m.-5 p.m.