Our Mission, Vision and Values guide our decisions, inspire our actions, and influence our relationships with our patients, colleagues and communities.
We Serve, Heal, Lead, Educate and Innovate.
Inspiring Healthier Lives and Stronger Communities
Our Enduring Beliefs and Inspired Behaviors
Patients are always our First priority.
I respect the dignity and needs of patients, customers, families and guests.
I take responsibility for a safe, neat and clean environment and immediately report damaged equipment or unsafe situations.
I include patients in decisions about their care and I use the principles of caring communication in every interaction.
I work with purpose to make a meaningful difference in the lives of those I serve.
Always act with Integrity.
I have the courage to do the right thing, at the right time, for the right reason and speak up and report concerns using the Ochsner tools available to me.
I hold myself and others accountable for delivering on our promises and commitments.
I guard the privacy and accuracy of all patient information, correspondence and confidential conversations while following all appropriate laws. I do not share my password and ensure all data is shared in a secure and appropriate way.
I protect Ochsner’s time, resources and equipment against loss, theft and misuse.
Approach every experience with Compassion.
I assume good intent and seek first to understand.
I welcome questions and differing opinions without judgment, listen without interrupting, and try to understand the other views and feelings even if different from my own.
I look for opportunities to help patients, customers, guests and team members and make a conscious decision to have a positive, willing and flexible attitude each day.
I speak respectfully and use my tone of voice and body language to demonstrate empathy and kindness.
Inclusivity inspires us to do our best.
I treat all people with dignity, celebrate individual differences and take the initiative to understand and show respect for others’ experiences, needs, values and skills, especially where they differ from mine.
I ensure all voices are heard and opinions considered by inquiring, actively listening and acknowledging responses.
I acknowledge my assumptions and blind spots and am open to learning about them from others.
I work to remedy the situation if I say or do something others perceive as hurtful.
Excellence is an ongoing journey
I work to exceed the expectations of my patients, customers, guests and team members by consistently providing high quality service.
I learn from my successes and failures to continue improving my performance.
I commit to lifelong learning and proactively seeking opportunities, feedback and coaching for continued growth and development.
I take the time to stay informed of responsibilities, changes, and events by reading communications from the system and from others.
Teamwork makes us stronger.
I am a team player who works collaboratively with those inside and outside my team while avoiding saying “that’s not my job/patient/department.”
I seek my team’s input and find common ground, ensuring all members feel heard and respected.
I embrace change by contributing and being open to new ideas and approaches while avoiding phrases like, “but that’s how we’ve always done it.”