Values

Our mission:

We serve, heal, lead, educate and innovate.

Inspiring healthier lives and stronger communities

I respect the dignity and needs of patients, customers, families and guests.
I take responsibility for a safe, neat and clean environment and immediately report damaged equipment or unsafe situations.
I include patients in decisions about their care and I use the principles of caring communication in every interaction.
I work with purpose to make a meaningful difference in the lives of those I serve.

I have the courage to do the right thing, at the right time, for the right reason and speak up and report concerns using the Ochsner tools available to me.
I hold myself and others accountable for delivering on our promises and commitments.
I guard the privacy and accuracy of all patient information, correspondence and confidential conversations while following all appropriate laws. I do not share my password and ensure all data is shared in a secure and appropriate way.
I protect Ochsner’s time, resources and equipment against loss, theft and misuse.

I assume good intent and seek first to understand.
I welcome questions and differing opinions without judgment, listen without interrupting, and try to understand the other views and feelings even if different from my own.
I look for opportunities to help patients, customers, guests and team members and make a conscious decision to have a positive, willing and flexible attitude each day.
I speak respectfully and use my tone of voice and body language to demonstrate empathy and kindness.

I treat all people with dignity, celebrate individual differences and take the initiative to understand and show respect for others’ experiences, needs, values and skills, especially where they differ from mine.
I ensure all voices are heard and opinions considered by inquiring, actively listening and acknowledging responses.
I acknowledge my assumptions and blind spots and am open to learning about them from others.
I work to remedy the situation if I say or do something others perceive as hurtful.

I work to exceed the expectations of my patients, customers, guests and team members by consistently providing high quality service.
I learn from my successes and failures to continue improving my performance.
I commit to lifelong learning and proactively seeking opportunities, feedback and coaching for continued growth and development.
I take the time to stay informed of responsibilities, changes, and events by reading communications from the system and from others.

I am a team player who works collaboratively with those inside and outside my team while avoiding saying “that’s not my job/patient/department.”
I seek my team’s input and find common ground, ensuring all members feel heard and respected.
I embrace change by contributing and being open to new ideas and approaches while avoiding phrases like, “but that’s how we’ve always done it.”
I give and seek timely and productive feedback.