Insurance Frequently Asked Questions (FAQs)

Q: How can I check if my services will be covered when seeing an Ochsner provider?

A: To ensure your services are covered by your insurance plan, we recommend contacting your insurance company directly. Insurance carriers may offer multiple plans, and each plan may differ in terms of out-of-pocket costs, in-network doctors and benefits. Checking with your insurance company ensures you understand your coverage and avoid unexpected costs. Please contact us at financialservices@ochsner.org if your insurance has changed or for more information on in-network plans.

Q: Do all Ochsner facilities accept the same insurance plans?

A: No, accepted insurance plans can vary by Ochsner facility. To confirm if your services will be considered in-network at a specific Ochsner location, please email our financial services department at financialservices@ochsner.org. You can also view a list of contracted insurance companies for each location by visiting ochsner.org/insurance. 

Q: What does "in-network" mean, and why is it important?

A: "In-network" refers to doctors, hospitals and other healthcare providers that have a contract with your insurance company to provide services at a negotiated rate. If you see an out-of-network provider, you may have to pay higher costs or the full cost of care, depending on your insurance plan. To avoid unexpected expenses, always confirm with your insurance company that your provider is in-network.

Q: What is open enrollment?

A: Open enrollment is a specific period each year when you can sign up for, change or renew your health insurance plan. During this time, you can compare different plans to select the one that best meets your needs, including coverage options, in-network providers, out-of-pocket costs and other benefits. If you miss the open enrollment period, you may have to wait until the next one unless you’re eligible for a special enrollment period due to a qualifying life event.

Q: How can I confirm if my upcoming appointment with Ochsner will be in-network?

A: To confirm if your services will be considered in-network, please email our financial services department at financialservices@ochsner.org. 

Q: What should I bring to my appointment to verify my insurance?

A: Please bring your insurance card(s) and state ID with you to each appointment. It is important to have your correct insurance information on file to help us correctly bill your insurance.

Q: Where can I find more information about the insurance plans Ochsner accepts?

A: You can find a list of contracted insurance companies for each Ochsner facility by visiting ochsner.org/insurance. This page outlines which insurance plans we work with but not what is covered, co-pay information or other details – those vary from plan to plan and change regularly. Only your insurance company can provide those details, so please contact them directly to confirm which procedures and providers are covered.