Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
Our Clinic Concierge
Our dedicated team stands ready to help you check the status of your patient referred for treatment to our system. Reach our main center or one of our regional centers for comprehensive support.
Reach our Clinic Concierge at 866-805-3872.
Connect with our Baton Rouge region’s Clinic Concierge at 225-388-6631.
Ochsner physicians and providers, please utilize Epic to send in a referral.
Our Process
We believe in partnership to achieve better health together. We communicate with you every step of the way as your patient progresses through our healthcare system.
Referral Received:
The journey begins when you submit the referral, connecting your patient with Ochsner’s trusted care teams.
Awaiting Scheduling:
In this stage, Ochsner ensures every detail is in place for a smooth transition, whether gathering additional information from the patient — such as insurance or demographics — or coordinating with the department to finalize scheduling.
Scheduled:
Once all details are confirmed, we notify you and the your patient of the scheduled appointment time.
Seen:
The patient completes their appointment with Ochsner’s expert care team.
Follow-up Scheduled:
We promptly schedule any needed follow-up appointments to maintain continuity of care and ensure your patient’s health journey remains on track.
What's Needed to Refer?
To better serve you, please have the following information: Referring Physician Information including name, address, phone number, fax number
including:
- Patient demographics: name, sex, date of birth, address, phone number
- Insurance information: all active primary and secondary insurance coverage
- Requested specialty or program and if a specific doctor is requested
- Most recent clinic note(s): multiple notes may be included, depending on the case
- Imaging results and lab work, if applicable
Radiology orders: a signed order with the CPT code(s) and ICD-10 code(s)
Accepted Insurance Plans
At Ochsner, we accept most major insurances but advise patients to confirm coverage details directly with their insurer.
Learn More
What Happens Next?
We take great care in documenting and adhering to your specific preferences for receiving follow-up communication about the progress of your referred patients.
Our team will work diligently through concierge services to ensure that your referral is handled in a timely manner.
You can feel confident in your patient's care, knowing that we implement physician orders during all transports, including those for specialty ventilator, isolette and balloon pump patients, and if needed our physicians and specialty staff are available to accompany your patient during transport.
