Helping You Take Care of You
With increased demands on time, resources, and energy, healthcare professionals and physicians are experiencing burnout at higher rates than ever before. The Office of Professional Well-Being at Ochsner was created to address and improve the well-being of Ochsner’s workforce and employees by determining the causes of burnout. The program team is comprised of senior physicians, administrative leaders and frontline providers who are working together to strengthen the organization’s well-being.
Ochsner is the first healthcare system in the state to establish a department dedicated to the wellness of Ochsner’s workforce and employees. As a leader in innovating healthcare, our goal is to develop evidence-based solutions aimed at improving the well-being and engagement of provider teams across the state. At Ochsner Health, we are dedicated to helping our patients, community, employees as well as providers achieve wellness. As a major part of our team, OPW is determined to help our workforce and employees find the resources they need to avoid disengagement, reclaim joy and find harmony.
Our mission is to create an environment that promotes practice efficiency, resilience and a culture of wellness. Ochsner wants to continue providing high-quality, accessible and compassionate healthcare for our patients, and the success of our patients are determined by the wellness of our team.
Awards & Accolades
- The Office of Professional Well-Being received the American Medical Association Joy in Medicine™ at the Bronze Level for Ochsner’s commitment and investment in improving the well-being of our workforce and employees. Ochsner is one of only 22 healthcare organizations in the country to receive this recognition.
Are you interested in joining our team?
Our team consists of award-winning providers who are passionate about innovating healthcare! At Ochsner Health, we are driven by our mission to Serve, Heal, Lead, Educate and Innovate.
What Is Burnout?
Overwhelming exhaustion. Feelings of cynicism and detachment from the job or patients. A sense of ineffectiveness or loss of control. These are all clues that a healthcare professional is experiencing burnout. It is estimated that over half of the physicians in the U.S. experience some sign of burnout. Predominant drivers include:
- High workload
- Practice and workflow inefficiencies
- Increased time spent in documentation
- Lack of team support
- Social isolation at work
- Lack of exercise/poor physical health
In your personal life, burnout can lead to drug and alcohol abuse, divorce and depression. From an industry standpoint, burnout can impact quality of care, safety, patient satisfaction and staff turnover rates.
OPW helps by offering services designed to support professional well-being:
- Practice Efficiency
- Mental Wellness
- Physical Wellness
Why does Ochsner care about provider burnout?
Humanitarian reasons: Burnout impacts the personal lives of our healthcare professionals, and is associated with greater rates of dissatisfaction, divorce, drug and alcohol abuse, and depression. At is core, it is right thing for a compassionate organization to address.
Quality and safety reasons: Burnout negatively impacts quality of care, patient safety, patient satisfaction and productivity.
Financial reasons: Burnout has been associated with higher levels of provider turnover and reductions in professional work effort. For example, physicians who are burned out are more likely to leave their current practice or reduce to part-time as those who are not burned out.
When the little things don’t go right, the big things suffer. OPW can ease frustration in the workplace with the following services for physician well-being:
- Information Services (IS) and Assistance
- Epic 201 (an individualized and intensive course for providers who are less proficient in Epic)
- Work Orders for Services
In the News
- 6 changes Ochsner made during the pandemic to protect physicians
- Work-place burnout is now officially a recognized mental health concern: What you should know – Good Morning America
- Framework for Improving Joy in Work - Institute for Healthcare Improvement
- Creating the Organizational Foundation for Joy in Medicine - AMA
- Physician Burnout: The Root of the Problem and the Path to Solutions - NEJM Catalyst
- Seeking Solutions to Physician Burnout Roundtable Report - NEJM Catalyst
- Association Between Physician Burnout and Patient Safety, Professionalism, and Patient Satisfaction - JAMA International Medicine
- Physician Burnout: Stop Blaming the Individual - Tait Shanafelt, MD, Mayo Clinic
- AMA Steps Forward
- American College of Physicians: Physician Well-being and Professional Satisfaction
- Vizient Modern Practice Podcast: The administrative burden – Part 1
- Vizient Modern Practice Podcast: The administrative burden – Part 2
- What is a chief wellness officer?
- Nigel Girgrah, MD, discusses crisis fatigue contributing to physician stress
- How Ochsner Health's structured debriefs promote recovery during a crisis
- Ochsner Health's key tactics to promote staff well-being during COVID-19
With a peer support program, easy access to mental health services, programs designed to help with major life issues, and spiritual care, OPW is there for healthcare providers. Learn about ongoing initiatives related to wellness and mental health and well-being at Ochsner as we work towards creating an organizational culture of well-being.
Professional Experience Program
The Professional Experience Program is a resource for employed physicians and advanced practice providers who may be suffering from symptoms of burnout. The Professional Experience Program helps clinicians identify the root causes of sub-optimal work experiences and works to uncover tailored, actionable solutions to improve the provider’s experience at work. The Professional Experience Program is led by its medical director John Sawyer, PhD.
Resilience is a course designed by the Office of Professional Well-Being and Ochsner Learning Institute to help all employees understand the art and science of increasing your ability to experience and handle all kinds of stress - physical, mental, emotional - so that you can remain more purpose-driven personally and professionally.
Schwartz Center Rounds
Schwartz Rounds offers all members of the care team an opportunity to share their experiences, thoughts, and feelings on thought-provoking topics drawn from key topics and actual patient cases.
C.O.P.E. (Connecting with Our Peers through Empathy) is a peer support program designed to provide emotional first-aid to healthcare providers involved in stressful or challenging patient events.
Ochsner Anywhere Care Behavioral Health and Well-Being
Ochsner employees can access online behavioral health counseling sessions and group therapy with loved ones through the Ochsner Anywhere Care website or mobile app in the privacy of their home.
Employee Assistance Program
The EAP provides assistance for major life issues, from relationship problems to legal and financial concerns. Employees and their household family members can receive counseling and help in identifying appropriate community resources.
Spiritual Care and Chaplaincy
Chaplains provide sensitive spiritual support for staff from all different faith backgrounds.
Learn more about Spiritual Care.
Health & Wellness Resources
Ochsner offers a robust group of programs to help you take care of your own health, including Health Savings Accounts (HSAs) and coverage for Pharmacy, Vision and Dental as well as Retiree Medical Coverage.
Learn More and Contact Us
If you’re interested in learning more about Ochsner’s OPW, connect with our leadership. For questions or more information, email the Office of Professional Well-Being at email@example.com.
Nigel Girgrah, MD, Chief Wellness Officer
Melissa Love, Vice President of Professional Staff Services
Ashton Sloan, PA-C
Assistant Vice-President, Office of Professional Well-Being