This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Last modified: August 22, 2025

Our Pledge Regarding Your Medical Information

Your medical information is personal, and Ochsner is committed to keeping this information confidential. Maintaining a record of the care and services you receive at the hospital and clinic enables us to provide you with quality care and to comply with certain legal requirements.

When does this Notice apply? This notice applies to all records of your care generated in the Ochsner Health System, including our hospitals, clinics and medical staff at Ochsner Health, Ochsner Hospital – Elmwood, Ochsner St. Anne General Hospital, Ochsner Medical Center – Westbank, Ochsner Baptist Medical Center, Ochsner Medical Center – Kenner, Ochsner Medical Complex – River Parishes, Ochsner Medical Center – Northshore, Ochsner Medical Center – Baton Rouge, Ochsner Medical Center – Hancock, Ochsner St. Mary, Ochsner Lafayette General, Ochsner Acadia General Hospital, Ochsner Abrom Kaplan Memorial Hospital, Ochsner Lafayette General Medical Center (including Ochsner Lafayette General Ortho & Ochsner Lafayette General Surgical Hospital), Ochsner St. Martin, Ochsner University Hospital, Ochsner American Legion Hospital, Ochsner Rush Medical Center, Ochsner Specialty Hospital, Ochsner Choctaw General, Ochsner Scott Regional, Ochsner Laird Hospital, Ochsner Stennis Hospital, and Ochsner Watkins Hospital All of these locations participate in the Ochsner Organized Health Care Arrangement.

In addition to the uses and disclosures described below, there may be instances where Ochsner will share your protected health information with members of our Organized Health Care Arrangement as allowed under HIPAA regulations and as necessary to carry out treatment, payment or health care operations. These members include patient care settings affiliated with the Ochsner Health, and all medical staff, employees, volunteers, trainees, students and other personnel providing services as employed by these facilities. However, if your doctor is not a member of the physician practice that is owned by Ochsner Clinic Foundation, he or she may have different policies about how to handle your information and a separate notice.

Health Information Exchanges. Ochsner Health may also elect to participate in secure health information networks designed and developed to promote healthcare continuity. Your healthcare information may be included in these HIPAA compliant secure networks and accessed only by healthcare personnel involved in the delivery or payment of your healthcare services. You have the right to opt out of these exchanges. If you choose to opt out of the exchanges, you will be excluded from all of the exchanges that Ochsner Health participates in. To opt out of the health information exchanges please contact Ochsner Health by:

Contacting Patient & Provider Advocacy in your Region
Send a message via your MyOchsner account
Contact Ochsner Health System’s Data Governance Department at (504) 842-5309

What does this Notice Explain? This notice details the ways in which we may use and disclose medical information about you, describes your rights and explains certain obligations we have regarding the use and disclosure of your medical information. All other uses and disclosures of your medical information may only occur with your permission, which you have a right to revoke at any time.

Our Legal Obligations. We are required by law to:

Make sure that medical information that identifies you is kept private;
Give you this notice of our legal duties and privacy practices with respect to your medical information;
Notify you following a breach affecting your unsecured protected health information; and
Follow the terms of the notice that is currently in effect.

How Ochsner May Use and Disclose Your Medical Information

The following categories describe the different ways Ochsner Health may use your health information within the hospital or clinic and how we will release your health information to persons outside the Health System. We have not listed every use or release of information within the categories, but all permitted uses will fall within one of the following categories:

Treatment. Ochsner may use your medical information to provide treatment or services. We may disclose your medical information to doctors, nurses, technicians, medical students or other hospital/clinic personnel who are involved in your care.

For example, a doctor treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. In addition, the doctor may need to tell the dietitian if you have diabetes to ensure meals are appropriate.

Hospital or clinic departments may share medical information about you to coordinate prescriptions, lab work and x-rays. Ochsner may also use technologies that process your health information, including clinical decision support tools and technologies with artificial intelligence capabilities, to support your treatment and care. Ochsner may also disclose your medical information to individuals outside the facility who may be involved in your care.

Payment. Ochsner may use and disclose your medical information to bill for the treatment and services you receive at our facilities and to collect payments from an insurance company, a third party or you.

For example, your health plan may require specific information about surgery you received at the hospital to pay Ochsner or reimburse you. We may also tell your health plan about a treatment you will receive to obtain prior approval or determine whether the treatment is covered by your plan.

Hospital/Clinic Operations. Ochsner may use and disclose your medical information to measure and ensure the quality of hospital/clinic operations.

For example, Ochsner may use medical information to:

Review treatment and services received to assess the performance of our staff in caring for you;
Combine medical information about multiple hospital or clinic patients to decide which additional services we should offer, which are not needed and whether certain new treatments are effective;
Educate doctors, nurses, technicians, medical students and other hospital/clinic personnel;
Compare medical information at Ochsner with other healthcare providers to improve the care and services we offer; or
Comply with laws and regulations or for hospital accreditation purposes.

Ochsner and its authorized vendors may remove information that identifies you from your medical information and share this de-identified information with others who may use it to study healthcare and healthcare delivery, among other things. De-identified information may also be used with artificial intelligence, including to develop and train models and algorithms.

Business Associates. Ochsner may use and disclose your medical information to business associates who perform services on our behalf. The business associate must agree in writing to protect the confidentiality of the information. For example, we may share your health information with a company that bills for the services we provide or provides technology and related services, including artificial intelligence capabilities and training, used by us in the course of your care and in our operations.

Treatment Alternatives. Ochsner may use and disclose your medical information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

Appointment Reminders/Treatment Alternatives/Health-Related Benefits and Services. Ochsner may use and disclose your medical information to contact you to remind you that you have an appointment for treatment or medical care.

Health-related Benefits and Services. Ochsner may use and disclose your medical information to tell you about health-related benefits or services that may be of interest to you.

Fundraising Activities. Ochsner may use and disclose your medical information to the Ochsner Philanthropy Department, and they may contact you in an effort to raise money for our organization. You have the right to opt out of fundraising communications from Ochsner Health. To be removed from communications from Ochsner Philanthropy, please call us at 504-842-7117, email us at philanthropy@ochsner.org or contact us by mail at:

Ochsner Philanthropy
1514 Jefferson Highway, 1E617
New Orleans, LA 70121

Hospital Directory. Ochsner may include certain limited information about you in the hospital directory while you are a patient at the hospital. This information may include your name, location in the hospital, general condition (e.g., fair, stable, etc.), and religious affiliation (if provided). The directory information (excluding your religious affiliation) may be released to people who ask for you by name so your family and friends can visit you in the hospital and find out how you are doing. Upon admission to an Ochsner facility as an inpatient you will be asked if you would like your information in the facility directory. If you do not want your information listed in the directory, please notify the Patient Access Representative.

Individuals Involved in Your Care. If you are available and do not object, Ochsner may discuss medical information about you with a friend or family member who is involved in your medical care or payment for your care. We may also tell your family or friends your condition and that you are in the hospital. If you are unavailable or incapacitated and we determine that a limited disclosure is in your best interest, we may share limited medical information with such individuals. We may disclose medical information about you to an entity assisting in a disaster relief effort to inform your family of your condition, status and location. In addition, we may disclose information to a patient representative or someone who has the legal right to make medical decisions for you. Only the information that directly relates to that person’s involvement in your health care will be shared. We may use or disclose your medical information to notify or assist in notifying (including identifying and locating) a family member, personal representative, or any other person that is responsible for your care about your location, general condition, or death.

Research. Ochsner is an academic medical center that conducts research to improve medical care and treatment. Under certain circumstances, Ochsner may use and disclose your medical information for research purposes.

For example, a research project may involve reviewing medical records to compare the health and recovery of all patients who received one medication with those who received another for the same condition.

All research projects, however, are subject to a special approval process. This process includes an evaluation to balance research needs with privacy concerns. The research project must be approved before Ochsner will use or disclose any medical information with one exception: your medical information may be disclosed to people preparing to conduct a research project.

Researchers may contact you regarding your interest in participating in certain research studies after receiving your authorization (permission) or approval of the contact from a special review board. Enrollment in those studies may only occur after you have been informed about the study, had an opportunity to ask questions and indicated your willingness to participate by signing an authorization form.

For example, information may be needed to identify patients with specific medical needs. This is permitted; however, the medical information must remain within our institution.

Required By Law. Ochsner will disclose medical information about you when required to do so by federal, state or local law. For example, Ochsner will release information to comply with the law regarding reporting deaths.

To Avert a Serious Threat to Health or Safety. Ochsner may use and disclose your medical information to prevent a serious threat to your health and safety or to the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

Disaster-relief efforts. Ochsner may disclose medical information about you to an organization assisting with a disaster relief effort in order to notify your family about your condition, status and location.

To You or Your Personal Representative. We may disclose your PHI to you, or a representative appointed by you or designated by applicable law.

Special Situations

Organ and Tissue Donation. Ochsner may release your medical information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation and, upon request, to the person or entity that you designated to be the recipient.

Military and Veterans. If you are a member of the armed forces, Ochsner may use and release your medical information as required by military command authorities so that your fitness for duty or for a particular mission may be determined, to comply with military health surveillance requirements, for activities deemed necessary by appropriate military command authorities, or for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits. We may also release medical information about foreign military personnel to the appropriate foreign military authority.

Workers’ Compensation. Ochsner may release your medical information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illnesses.

Public Health Risks. Ochsner may disclose your medical information for public health activities. These activities generally include the following:

To prevent or control disease, injury or disability;
To report births and deaths;
To report reactions to medications or problems with products;
To notify people of recalls of products they may be using;
To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
If directed by the public health authority, to disclose information to a foreign government agency that is collaborating with the public health authority;
To report to appropriate government authorities adverse events related to food, medications or products;
To enable product recalls; to make repairs or replacements; or to conduct post marketing surveillance, as required by law; and
To notify the appropriate government authority if we believe a patient has been the victim of child or elder abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities. Ochsner may disclose your medical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections and licensure. These activities are necessary for the government to monitor the healthcare system, government programs and compliance with civil rights laws.

Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, Ochsner may disclose your medical information in response to a court or administrative order or in the defense of a malpractice claim arising out of care provided by us. We may disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute.

Coroner, Medical Examiners and Funeral Directors. We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients of the hospital to funeral directors as necessary to enable them to carry out their duties.

Law Enforcement. Ochsner may release your medical information if asked by a law enforcement official for the following reasons:

In response to a court order, subpoena, warrant, summons or similar process;
Limited information to identify or locate a suspect, fugitive, material witness or missing person;
About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement;
About a death we believe may be the result of criminal conduct;
About criminal conduct at the hospital or clinic; and
In emergency circumstances to report a crime, the location of the crime or victims or the identity, description or location of the person who committed the crime.

National Security and Intelligence Activities. Ochsner may release your medical information to authorized federal officials for intelligence, counterintelligence and other national security activities authorized by law.

Protective Services for the President and Others. Ochsner may disclose your medical information to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state, or conduct special investigations.

Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, Ochsner may release your medical information to the correctional institution or law enforcement official. This information would be released for the following uses: (1) to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) to ensure the safety and security of the correctional institution.

Situations that Require Your Written Authorization

Marketing. Ochsner may ask you to sign an authorization to use or disclose protected health information as part of a marketing effort. The authorization will state if Ochsner is receiving any direct or indirect financial remuneration for the marketing. The authorization is not necessary for face-to-face communications about a product or service and/or communications made:

To describe health-related products or services that are provided by Ochsner Health System;
For your treatment; or
For case management or care coordination, or to direct or recommend alternative treatments, therapies, providers, or settings of care.

Sale of PHI. Ochsner may not sell protected health information unless authorized by you. An authorization is not needed if the purpose of the exchange is for:

Your treatment;
Public Health Activities;
Research purposes where the price charged reflects the cost of preparation and transmittal of the information;
Healthcare operations related to the sale, merger, or consolidation of a covered entity;
Performance of services by a business associate on behalf of a covered entity;
Providing the individual with a copy of the PHI maintained about him/her; or
Other reasons determined necessary and appropriate by the Secretary.

Disclosure of Psychotherapy Notes. Disclosure of Psychotherapy Notes will be done in accordance with Louisiana state law. In most cases this will require an authorization signed by you.

Your Rights Regarding Medical Information About You

The HIPAA Privacy Rule provides individuals with rights in regards to their protected health information. If you have any questions regarding your patient rights or wish to make a patient rights request, please see the addresses listed at the end of this section. The request should be sent to the Patient & Provider Advocacy Department in the Ochsner Region where you were treated. Under the HIPAA Privacy Rule, you have the following rights regarding medical information that we maintain about you:

Right to Inspect and Copy. You have the right to inspect and request copies of medical information that may be used to make decisions about your care. Usually, this includes medical and billing records but does not include psychotherapy notes.

To inspect and receive copies of medical information that may be used to make decisions about your care, you must submit your request in writing to the Ochsner facility where you were treated. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request. If you request a copy in electronic format, we must provide the information in an electronic format. If there are any fees for the costs of creating this format, we may charge you for them.

In certain limited circumstances, we may deny your request to inspect and copy. If you are denied access to your medical information, you may request that the denial be reviewed. Another licensed healthcare professional chosen by the facility will review your request and the denial. The person conducting the review will not be the person who denied your request, and Ochsner will comply with the outcome of the review.

Right to Request Amendment or Addendum. If you feel that medical information we have in your record is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for the facility.

To request an amendment, your request must be made in writing, and you must provide a reason that supports your request. All amendment requests should be sent to Patient & Provider Advocacy at the Ochsner facility where you received your care.

We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. If we deny your request, we will explain why. In addition, we may deny your request if you ask us to amend information:

Not created by us;
Not part of the medical information kept by or for the hospital/clinic;
Not part of the information which you would be permitted to inspect and copy; or
That is accurate and complete.

If we deny your request to amend, you may be permitted to provide a statement that you disagree with a specific part of the record.

Right to an Accounting of Disclosures. You have the right to request an “accounting of disclosures.” This is a list of the disclosures Ochsner made of your medical information.

This list may not include disclosures made:

To you or your personal representative;
Incident to another permitted use or disclosure;
To parties you authorize to receive your medical information;
To those who request your information through the hospital directory;
To your family members, other relatives or friends who are involved in your care, or who otherwise need to be notified of your location, general condition, or death;
As part of a “limited data set”; or
For national security or law enforcement purposes.

To request this list or accounting of disclosures, you must submit your request in writing to Patient & Provider Advocacy at the Ochsner facility where you receive your care. Your request must state a time period, which may not be older than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper or electronic).

The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved, and you may choose to withdraw or modify your request at that time before any costs are incurred.

Right to Request Restrictions. You have the right to request a restriction or limitation on the medical information Ochsner uses or discloses about you for treatment, payment or hospital/clinic operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. For example, you could ask that we not disclose information about a surgery you had.

We are not required to agree to your request, unless your request is for a restriction on health information sent to your health plan for payment or health care operations where you have paid the full cost of the service to which the information related. If we do agree to your request, our agreement must be in writing, and we will comply unless the information is needed to provide you with emergency treatment or required by law.

To request restrictions, you must make your request in writing to Patient & Provider Advocacy at the Ochsner facility where you receive your care. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) what you want to limit: for example, disclosure to your spouse. In cases of services paid in full, the request for a restriction must occur prior to the service being provided and proof of payment in full for the service must be submitted with the request.

Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.

To request confidential communications, you must make your request in writing to Patient & Provider Advocacy at the Ochsner facility where you receive your care. We will not ask you the reason for your request. Ochsner will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

Right to Notification of a Breach of Unsecured Protected Health Information. Under certain circumstances, you have the right to or will receive notifications of breaches of your unsecured protected health information.

Right to a Paper Copy of this Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of the notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy.

You may review this notice at our website, www.ochsner.org. To obtain a paper copy of this notice, contact Ochsner Patient & Provider Advocacy.

All Patient Rights requests should be sent to the Patient & Provider Advocacy Department in the region where the service occurred.

For services provided at Ochsner Medical Center – Jefferson Highway and Ochsner Health Centers:

Ochsner Medical Center – Jefferson Highway
Patient & Provider Advocacy
1514 Jefferson Highway
New Orleans, LA 70121

Ochsner Medical Center – Kenner, Ochsner Medical Complex – River Parishes, and Ochsner Health Centers located in Kenner:

Ochsner Medical Center – Kenner
Patient & Provider Advocacy
180 West Esplanade Avenue
Kenner, LA 70065

Ochsner Baptist Medical Center and Ochsner Health Centers located at Baptist:

Ochsner Baptist Medical Center
Patient & Provider Advocacy
2700 Napoleon Avenue
New Orleans, LA 70115

For services provided at Ochsner Medical Center – Baton Rouge or the health centers located in the Baton Rouge area, including Hammond:

Ochsner Medical Center – Baton Rouge
Patient & Provider Advocacy
17000 Medical Center Drive
Baton Rouge, LA 70816

For services provided at Ochsner Medical Center – St Anne or health centers located in the Bayou Region:

Ochsner Medical Center – St Anne
Patient & Provider Advocacy
4608 Highway 1
Raceland, LA 70394

For services provided at Ochsner Medical Center Westbank and health centers located on the Westbank of New Orleans and Jefferson Parish:

Ochsner Medical Center – Westbank
Patient & Provider Advocacy
2500 Belle Chasse Highway
Gretna, LA 70056

For services provided at Ochsner Medical Center – Northshore or the health centers located in Slidell, Covington, Mandeville, Abita Springs, and Hancock:

Ochsner Medical Center – Northshore
Patient & Provider Advocacy
100 Medical Center Drive
Slidell, LA 70461

For services provided at Ochsner Lafayette General or the health centers located in Lafayette, Kaplan, St. Martin and surrounding area:

Ochsner Lafayette General
Patient & Provider Advocacy
1214 Coolidge St.
Lafayette, LA 70503

For services provided at Ochsner Rush Medical Center or the health centers located in Meridian, Union, surrounding areas, including Alabama:

Ochsner Rush
1314 19th Avenue Meridian, MS 39301

CHANGES TO THIS NOTICE

We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you, as well as any information we receive in the future. We will post a copy of the current notice in the hospital and clinic. You can obtain any revised notice by contacting our Privacy Officer. The notice will contain the effective date on the first page.

COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with our institution or with the Secretary of the United States Department of Health and Human Services. To file a complaint with Ochsner Health, please contact the Ochsner Patient & Provider Advocacy in the region where you have received medical services.

You will not be penalized or retaliated against for filing a complaint.

OTHER USES OF MEDICAL INFORMATION

Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide Ochsner permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. The request should be sent to the Health Information Department at the Ochsner facility where you seek your treatment. If you revoke your permission, Ochsner will no longer use or disclose your medical information for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we already made with your permission and that we are required to retain our records of the care that we provide to you.

WHO MUST FOLLOW THIS NOTICE

This notice describes our hospital and clinic’s practices and those of:

Any healthcare professional authorized to enter information into your hospital/clinic chart;
All departments and units of the hospital and clinic;
Any member of a volunteer group we allow to help you while you are in the hospital; and
All employees, staff and other hospital/clinic personnel.

In addition, these entities, sites and locations may share medical information with each other for treatment, payment or hospital/clinic operations purposes described in this notice.

QUESTIONS

If you have any questions about this notice, please contact:

Ochsner Health

Ochsner Health
Compliance and Privacy Department
Attn: Privacy Officer
1450 Poydras-Suite 500
New Orleans, LA 70112
Telephone Number: 504-842-9323

Ochsner Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Attention:

Language assistance services are available 24/7, free of charge, via over-the-phone and video remote interpreters. If you need an interpreter, please call 833-896-6586. For more information, please visit: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Arabic

تتوفر خدمات المساعدة اللغوية على مدار الساعة طوال أيام الأسبوع، مجانًا، وذلك من خلال مترجمين شفهيين عبر الهاتف أو الفيديو عن بعد. إذا كنت بحاجة إلى مترجم، يرجى الاتصال على الرقم 833-896-6586. لمزيد من المعلومات، يرجى زيارة الموقع التالي: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Chinese (Simplified)

全天候免费提供语言援助服务，包括电话或视频通话远程口译。如果需要口译员，请致电833-986-6586。欲了解更多信息，请访问：https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Farsi

خدمات ترجمه شفاهی 24 ساعته، رایگان، از طریق تلفن و مترجم ویدیویی از راه دور در دسترس است. اگر به مترجم نیاز دارید، لطفاً با شماره 833-896-6586 تماس بگیرید. برای اطلاعات بیشتر لطفا به آدرس زیر مراجعه کنید: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

French

Les services d’assistance linguistique sont disponibles 24h/24-7j/7. Vous pouvez faire appel à un interprète gratuitement par téléphone ou par visioconférence. Si vous avez besoin d’un interprète, appelez le 833-896-6586. Pour plus d’informations, visitez le site web https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

German

Sprachassistenzdienste sind 24/7 kostenlos von Telefon- und Video-Dolmetscher verfügbar. Wenn Sie eine Dolmetscherin oder einen Dolmetscher benötigen, rufen Sie bitte 833-896-6586 an. Weitere Informationen finden Sie unter: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Japanese

多言語サポートサービスは、電話およびビデオによる遠隔通訳により、年中無休で無料でご利用いただけます。通訳が必要な場合は、833-896 6586までお電話ください。詳細についてはこちらをご覧ください。https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Korean

언어 지원서비스는 전화및 화상원격 통역사를통해 연중무휴 24시간 무료로제공됩니다. 통역이필요하시면 833-896-6586으로 전화해주세요. 자세한내용은 여기를참조하세요: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

LAO

ມີບໍລິການຊ່ວຍເຫຼືອທາງພາສາໃຫ້ບໍລິການ 24 ຊັ່ວໂມງທູກມື້ໂດຍບໍ່ເສຍຄ່າ ຜ່ານທາງໂທລະສັບແລະວິດີໂອທາງໄກຈາກນາຍແປພາສາ. ຖ້າທ່ານຕ້ອງການນາຍພາສາ, ກະລຸນາໂທຫາ 833-896-6586. ສໍາລັບຂໍ້ມູນເພີ່ມເຕີມ, ກະລຸນາຢ້ຽມຊົມ: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Portuguese

Os serviços de assistência de idiomas estão disponíveis 24 horas por dia, 7 dias por semana, gratuitamente, por meio de interpretação remota por telefone e vídeo. Se você precisar de um intérprete, ligue para o número: 833-896-6586. Para obter mais informações, acesse: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Russian

Услуги по языковой помощи предоставляются бесплатно 24/7 через телефонных и видеопереводчиков. Если вам нужен переводчик, звоните по телефону 833-896-6586. Дополнительную информацию можно получить на сайте: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Spanish

Ofrecemos servicios de asistencia lingüística gratis las 24 horas, todos los días de la semana, con interpretación remota por teléfono o video. Si necesita un intérprete, llame al 833-896-6586. Si necesita más información, ingrese en https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Tagalog

Available ang mga serbisyo ng tulong sa wika 24/7, nang walang bayad, sa pamamagitan ng telephono at mga video remote na tagapagsalin. Kung kailangan mo ng tagapagsalin, mangyaring tumawag sa 833-896-6586. Para sa karagdagang impormasyon, pakibisita ang: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Thai

มีบริการช่วยเหลือด้านภาษาพร้อมให้บริการตลอด 24 ชั่วโมงทุกวันไม่เสียค่าใช้จ่ายใดๆ ด้วยบริการล่ามทางโทรศัพท์และวิดีโอทางไกล หากคุณต้องการล่าม โปรดโทร 833-896-6586 สำหรับข้อมูลเพิ่มเติม โปรดไปที่: https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Urdu

زبان کی مدد کی خدمات بلا معاوضہ، فون اور ویڈیو ریموٹ ترجمانوں کے ذریعے، 24/7 دستیاب ہیں ۔ اگر آپ کو مترجم کی ضرورت ہو، تو براہ کرم 833-896-6586 پر کال کریں۔ مزید معلومات کے لیے، براہ کرم وزٹ کریں۔

https://www.ochsner.org/patients-visitors/patient-services/language-and-translation-services

Ochsner ratings and reviews

We empower patients to choose their care.

At Ochsner Health, we are committed to honesty and transparency. That’s why each eligible doctor or provider’s online profile includes a verified Patient Rating Score, real reviews from their patients, and feedback from trusted third-party sites. With this information, patients can make informed decisions and choose the provider that best fits their individual needs.

Learn more about patient verified ratings

Patient verified ratings and comments come directly from Ochsner patients. Ratings.MD, an objective third-party company, conducts these secure patient surveys by text, email and mail.
A doctor or provider must receive at least 30 patient surveys to earn a Patient Verified Star Rating. This minimum conveys a balanced representation of the patient experience. If there are no star ratings, the doctor or provider hasn’t reached 30. If there are no comments, it would be because no patient has provided one yet.
Verified patient comments are marked with a star and displayed in their entirety whenever possible. We remove private health information and comments that are unrelated to provider care, libelous, derogatory or contain profanity. Comments are removed after appearing for one year.
The Patient Verified Rating scores is an average of each response to doctor- or provider-related questions on the nationally developed Medical Practice survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.

Learn more about third-party reviews

Each Ochsner doctor or provider's online profile includes patient reviews from three public sources: Google, Facebook and Yelp.
Because these reviews are publicly available, we are not able to edit these comments in any way.

Frequently asked questions

Below are some questions and answers to help you navigate the process of selecting a provider using Patient Verified reviews.

How do we obtain our data?

Ochsner Health is partnered with Press Ganey, a national healthcare consulting, research, and advisory firm, who randomly surveys patients following their appointments. Surveys are received by patients through the mail or email shortly after their appointment. After a patient completes and returns their survey, Press Ganey collects them as both quantitative and qualitative data. The quantitative data allows us to calculate star ratings. While qualitative data, in the form of anonymous comments, supplies patient reviews.

How is the star rating calculated?

We base the star rating on patients’ responses to the survey question “Would you recommend this provider’s office to your family and friends?” The percentage of how often patients shared they “Yes, definitely” would recommend the provider’s office is divided by 20, to reflect a five-star rating system. For example, if a provider has 95% of their patients sharing the would “yes, definitely” recommend the provider’s office they would have a star rating of 4.75 stars.

Are all patient comments posted?

As part of our core value of integrity, we are committed to protecting our patients’ confidential information and the privacy of our patients. Therefore, prior to posting to provider profiles, each comment is reviewed for private health information to ensure they are published anonymously. Comments that are deemed libelous, derogatory, contain profanity, or those not directly related to provider care will be removed. Comments are removed after appearing for 365 days.

Why aren’t star rating and patient reviews on every provider profile?

In order to ensure a proper assessment only providers who have received at least 30 completed surveys have reviews displayed.

How can patients complete a survey or post a review regarding a provider?

Surveys are sent randomly post visit by Press Ganey. However, to improve the odds of receiving a survey a patient can confirm with staff that their mailing and email address are correct in their medical record.

How is patient information protected?

Prior to completing a survey, patients are notified that some ratings or comments may be displayed anonymously online. By removing private health information all personably identifiable information is removed prior to posting on provider profiles.

Visitor policy

Ochsner Health’s standard visitation hours are from 8 a.m. -8 p.m. or per each individual facility’s operating procedures. Some of our locations will require you to walk through a metal scanning device to ensure the safety of all visitors, patients and employees. We have a visitation check-in system in the main lobby for most of our locations. To help ensure a smooth and quick process:

Please have your form of identification ready.
You will be given a badge that must be always worn during the visitation period.
If you have a cough, cold or any symptoms of flu, COVID-19 or any other infectious disease, please reconsider your visit.
Masking is highly encouraged in patient care areas. In the event of an infectious disease surge or outbreak, masking will be enforced.

Who is allowed to visit?

Each patient has the right to designate a support person, and/or visitors of their choice and may withdraw consent at any time. Visitors may include but are not limited to: a spouse, domestic partner, another family member or a friend, or a member of the clergy.

Children must always be accompanied by at least one adult.
Children must be at least 5 years old to visit the hospital and 12 years old to visit ICU and NICU, unless an exception is granted.
Emergency Rooms will allow one adult support person and patients who are children may have up to two guardians.
The number of people allowed per patient varies depending on department and facility location.

Limitations on hospital visitation

A justified clinical restriction on a patient’s visitation rights may include, but need not be limited to, one or more of the following:

Infection control issues
Forensic patients (patients in custody)
Court order restricting contact

Ochsner Health visitation privileges may be discontinued at any time based on the clinical situation of the patient, visitor noncompliance with recommended procedures, safety issues or other factors. Ochsner has a zero-tolerance policy toward any behavior that interferes with the care of a patient.

Ochsner Medical Center - New Orleans

Visitation Guidelines

Minimum age for hospital visitors is 5; 12 years of age for ICU and NICU unless an exception is granted. Children must be accompanied always by at least one adult. Minimum age requirement does not pertain to siblings of newborns on Mother Baby Unit.
Emergency Department will allow one adult support person and patients who are children may have up to two guardians.
Clinics will allow up to two adult support persons and patients who are children may have up to two guardians.
Infusion suites, outpatient and procedural areas may have one adult support person and children may have up to two guardians.
Inpatient units may allow two visitors at a time (additional visitors may swap in and out) and one support person or visitor may be allowed 24/7. No one under 18 years is permitted to stay on units overnight.
Inpatient Mother Baby Unit may allow four visitors at a time. One adult support person or visitor may stay overnight. Siblings (any age) of the newborn are allowed to visit, but no one under 18 years of age is permitted to stay on units overnight.

Special Circumstances

Palliative/Comfort Focused Care, Family Meetings, Consults or Comfort Focused Treatment - Spouse/partner, children, parents, and siblings may visit four at a time during visitation hours. Virtual services may be provided for families exceeding the four-visitor limit.
End-of-Life Care - Spouse/partner, children, parents, siblings, and those closest to the family may visit four at a time and be present 24/7.

Ochsner Lafayette General Medical Center