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Ochsner Medical Center
Ochsner Medical Center is located on Jefferson Highway, near Uptown New Orleans and includes acute and sub-acute facilities and centers of excellence: Ochsner Cancer Institute, Ochsner Multi-Organ Transplant Center and Ochsner Heart and Vascular Institute.
As a 767-bed acute care hospital Ochsner Medical Center offers the opportunity to learn and provide patient care at a Magnet recognized facility with three Centers of Excellence, all the while gaining exposure to complex medical cases. This campus is also one of six training sites in the world for robotic surgery and is nationally known for many skilled physicians.
Ochsner Health System
Ochsner Medical Center is a part of Ochsner Health System, a non-profit, academic, multi-specialty healthcare system. Our commitment to patient care, education and research, and our unique coordinated neighborhood-based system provides healthcare with peace of mind by putting the needs of all patients first. Ochsner continuously meets the ever-changing needs of our patients and community through electronically-linked hospitals and health centers. Our patient’s electronic medical records are available from any Ochsner location, allowing for the most consistent patient care, both for routine health needs and more complex medical conditions.
West Tower
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Expanding Care
The West Tower expansion at Ochsner Medical Center sets a new standard for inpatient care in our area. The additional beds in this tower will allow us to serve and treat more patients, including our most critical patients receiving treatment in Cardiology, Neurosciences, Transplant and Surgery. All seven floors in the West Tower feature private rooms to provide the most comfortable space for our patients to heal.
Optimal Hospital
Take a virtual tour of Optimal Hospital
The Future of Care Delivery
This state-of-the-art inpatient facility within West Tower will include features of our Ochsner Optimal Hospital, which are designed to improve safety, quality, and the overall patient experience. The Optimal Hospital program offers advanced, patient-centered care to our community using innovative devices, materials, and processes like:
- Tablets offered to patients to view their health data and daily schedule, learn about their care team and condition, take notes, and request comfort items, as well as access select entertainment portals.
- Wireless vitals monitors to continuously relay patients’ vitals directly to their medical records and to care team members’ phones in emergencies, while providing patients unrestricted mobility and minimal disruptions to collect health information.
- Nightly “quiet hours” and red night lights to minimize environmental sleep disturbances.
- Copper-infused antimicrobial bed sheets, gowns, towels and surfaces to provide supplemental protection against infections.
This expansion represents our relentless commitment to our community through developing new and innovative models of care.
Online Reviews
My doctor was very nice she explained everything so l understood what my problem was.
Our Response:
Thank you for your kind words, we will make sure they reach our team. Best wishes!
Source: Google
Everyone was great it just took way too long over two hours for the exam
Our Response:
On behalf of Ochsner Health, we know how important timeliness is, and we would like to hear more about your experience. Please reach out to us at feedback@ochsner.org, so that we can look into this, and improve our customer service.
Source: Google
The Doctor elaborated well on the assessment of my particular case. Wait times were adequate. I’d recommend this institution
Our Response:
We're happy to know that we were able to get you closer to a full recovery. Best wishes!
Source: Google
Me and my daughter was transferred to New Orleans childrens hospital on an ambulance transporter on December 16, 2021 at 8:00pm From womens and childrens hospital in Lafayette, La , our hometown. I was very afraid to transfer to New Orleans with my daughter because I was not familiar with the city or hospital. When we arrived we were greeted by the dr and nurse on duty dr Shea and nurse Taylor. They accessed us and immediately got the tests dr falcon ordered and found the source of why my daughter couldn’t walk which was a stroke and immediately went into intensive care for the procedures needed to address the problem. Every single person on staff throughout our time at the hospital greeted us, informed us, were patient with us enough for us to ask as many questions needed to help us understand what was going on. This was such a hard time for us because my daughter had never been through anything so intensive in her life. We were so scared. The staff was so informative in helping us understand what was going on before and during each procedure she had to undergo. This had to be one of the most heart wrenching and scariest moments of my life having to be strong for my daughter through this process. I am so thankful for the team at Oschner. From the time we walked in, to the time we were discharged on December 22,2021 everyone we came encountered with was so assertive, so kind, so hospitable in making sure we were alright and informed and if we had questions they were so patient with us in answering or finding out the answer. This is a list of a few of the amazing team we encountered during our time at Ochsner Childrens Hospital. I tried to take down as many name as I could. It was a very scary time and everything was happening so fast. There are a few names I missed. Dr Falcon Hemology Dr Lotterman Hemotology Dr Shea in pediatrics Taylor - night nurse in pediatrics Jordan - nurse in pediatrics Shanell - night nurse in pediatrics Stacey - day nurse in pediatrics Abbigail - child life Katie - child life Chelsea - child life Sophie - child life Ashley - night nurse in pediatrics Ms T - day nurse in icu Emily & trainee from Lafayette, La - physical therapy Sebastian- occupational therapy Dr Conner Smith pediatric dr
Our Response:
We appreciate the review. Compassion, expertise, and ensuring quality outcomes are core principles of our patient care philosophy. We'll make sure that your great feedback reaches our team. Thank you.
Source: Google
Everything very professional. I even dropped $40.00 on floor of valet and she brought it out to my car! Honesty is still alive
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best!
Source: Google
Really good i
Our Response:
So glad to hear that you had a positive experience with us! Thank you for taking the time to leave us this review.
Source: Google
Ochsner has a very friendly and very patient-first orientation. I've been a fan of the Ochsner system most of my life, as they're the hospital where my mawmaw had open heart surgery in 1986 and it held up until she passed in July 2019! They treated my husband with dignity and respect the whole time he was there and for that we'll always be grateful!
Our Response:
Thank you for your kind words. Our staff's knowledge, compassion, and expertise are what make us a trusted healthcare provider. Have a great day!
Source: Google
Had carpal tunnel release surgery in September. Dr. Meyer was a great surgeon and answered all my questions at my follow-up appointments. She even responded to messages I sent through the portal. Would recommend her to anyone!
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us!
Source: Google
The Oschner staff was so helpful in every respect. The only negative was the food service but I know they are suffering outages due to Covid. I particularly noticed that when I looked lost the staff person asked me if I needed help and them walked me where I needed to go. Happened many times while I was here. Very impressive customer service
Our Response:
On behalf of Ochsner Health, We are always looking for ways to improve. If you're willing to discuss this in more detail, could you please send us an email at feedback@ochsner.org, including your full name and contact information, so we can further investigate this matter? Thank you.
Source: Google
My experience with this hospital was amazing. The staff at Dr. Thomas office was very well trained and showed excellent customer service. I drove from Mississippi and had a referral appointment. The nurses showed excellent skill and training. Dr. Thomas listens to his patient and understand what they are going thru. If I could give him and the young lady who work for him that day stars, 5 wouldn’t be enough. She was excellent with me. Please never change her or Dr. Thomas, that’s what u call A1 people!!
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best!
Source: Google
Dr. Brown and his staff are wonderful. Dr. Brown cares for his patients. He explained extremely what is needed for you to get better. Great doctor.
Our Response:
We're very glad to hear it! Our commitment is to our patients well-being. We'll make sure that our team is recognized for their excellent service.
Source: Google
I went in for a consultation on cataract surgery. The staff was nice and the exam seem through. Dr Shah was nice and explained things. He did not try to up sell me. He said the basic procedure was all I needed and that I would not benefit from the higher priced options.
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us!
Source: Google
They treat you like family and they take their time and patience with you
Our Response:
Our team is always ready to provide excellent service, and compassionate care. They will appreciate your kind words. We wish you all the best!
Source: Google
The whole medical staff that took care of me during my cataract surgery was very pleasant and took care of my every need! My eye surgeon Dr. Jeffrey Guillmette is fantastic! He cares about his patients and makes sure we understand our part of recovery like the different drops necessary and etc. Dr Guillmette even called me at home to see how I was doing. I was very touched by that! Through the whole experience I was treated with lots of caring nurses and staff! 😊
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best!
Source: Google