About Ochsner Medical Center - Hancock
Ochsner Medical Center - Hancock provides hospital, clinic, and surgical services in Bay St. Louis, Mississippi. Since 1960, this facility has been serving the community, offering personal and convenient care.
Why choose Ochsner Medical Center - Hancock?
We are making healthcare easy. One huge advantage of having a primary care doctor at Ochsner is our electronic medical record. Wherever you go in the Ochsner network, your medical history goes with you and is accessible by specialists, urgent cares and ERs all across the Gulf South.
We are also making it easier to connect you to your doctor at any time with MyOchsner. You can call or message your doctor, schedule appointments, submit refill requests for medication and schedule preventive health reminders to help you stay on track. MyOchsner also allows you to view your results and connect your family to your records and treatment team.
Log in to MyOchsner Sign up for MyOchsner
Schedule an appointment
To schedule an appointment, call 228-220-5200. You may also schedule an appointment through MyOchsner.
We offer same-day and next-day appointments. We also offer virtual visits. If you are a new patient, your first virtual appointment is at the discretion of the provider. Learn more about virtual visits.
Please arrive 10 to 15 minutes early for your appointment. If you need to cancel or reschedule an appointment, please make every effort to notify us within a 24-hour advanced notice. If your doctor is unavailable for an urgent problem, please consider allowing Ochsner to book an appointment for you with another provider.
Lab results
You'll get your lab results in the mail. If everything is normal, you should have them within 10 business days. If there's anything unusual, your doctor's office will call you once they get the results.
Prescription refills
If you need a prescription refill, please call your pharmacy to request it. If your pharmacist has any questions, they will contact Ochsner. Make sure the pharmacy sends your refill request to Ochsner at least three to five working days before you run out of your medication. If we don't get the notice in time, we can't promise your refill will be ready before you use up your current supply.
Ochsner On Call
Unless otherwise directed by your doctor or provider, please call Ochsner On Call, our 24/7 nurse care advice line at 1-800-231-5257, for guidance regarding your symptoms. For emergencies, call 911 or visit the nearest emergency room.
Registered nurses at the Ochsner On Call Center can help determine how soon you should be seen and recommend the best care options for your symptoms.
Awards and accolades
- Received an “A” for Spring 2024 Leapfrog Hospital Safety Grade
Infusion services at Ochsner Medical Center - Hancock
Ochsner Medical Center - Hancock's infusion suite is open Monday-Friday, 8 a.m.-4:30 p.m. and offers the following services:
- Iron infusions
- IV hydration therapy
- Blood transfusions
- Port flushes
- Injection therapies
Department phone numbers
- Cardiac Rehab: 228-467-8445
- Emergency: 228-467-8600
- Imaging: 228-467-8722
- Lab: 228-467-8698
- Rehabilitation: 228-467-8725
- Surgery: 228-395-1245
- Women's Services: 228-467-2399
Patient financial services
Hancock Medical Center’s Patient Financial Services is open Monday-Friday, 8 a.m.-5 p.m.
Dining options
The cafeteria is located on the first floor just outside the outpatient entrance to the right.
Breakfast Hours: Monday-Friday: 7-9 a.m.
Lunch Hours: Monday-Friday: 11 a.m.-1 p.m.
Cafeteria Phone Number: 228-467-8741
Giving your time and talent
Join us as a volunteer at our locations to provide care and service to our patients, families, visitors and staff. We will match each volunteer's interests and skills with departmental needs. Volunteers may choose from a varied choice of patient and non-patient care areas. Email volunteerservices@ochsner.org with any questions.
Online Reviews
Fantastic! Dr. Pitrie, nurses Rachel, Chris, Rachel nr.2, Levette and all those whose names I never learned, THANK YOU!!! Special thanks to the Anesthesiology team. Very, very nice care. Great, streamlined operation. We're lucky to have such a fine Hospital right here in town. 10 out of 10 stars.⭐
Our Response:
We're happy that we were able to provide good care and customer service for our patients. We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
I’m almost 73, & I’ve NEVER experienced what happened in the Lab this morning. First off, I had an ultrasound & the nurse was extremely polite while doing her job. After my ultrasound, nurse escorted me around to Lab. Nurse told Lab my name, etc. I waited 45 minutes which that’s not what upset me. A Lab tech finally came & got me & apologized for the wait. BUT, it was the ONE LAB TECH who attempted to draw my blood. She couldn’t get it first time, SO she hastily put everything down & said, I gotta take a break.’ She just left me sitting in Lab & left the area. Supervisor & another tech came in & supervisor drew my blood. She was so sweet. I fully understand people have bad days, but you just don’t do what happened to me this morning. IMO, if she worked for the public & pulled something like that, I would have fired her immediately!! When/If I have to go back Lab & that walk off tech even thinks she’s going to stick me, I’ll be yelling NO, NOT EVER AGAIN.
Our Response:
On behalf of Ochsner Health, thank you for telling us about your experience. We take this type of feedback very seriously and are always working to improve our service and quality of care. Please email us at feedback@ochsner.org, including your full name and contact information so we can further investigate this matter. Thank you.
Source: Google
Just left from there bc my 5 year old daughter had a reaction to a vaccine she had gotten a few days ago. Every single person that we came in contact with from the receptionist, security in the waiting room, triage, and nurses and Dr in the back were absolutely amazing. They made my daughter feel more comfortable and took great care of her and were very genuine. Much appreciated!
Our Response:
We're happy that we were able to provide good care and customer service for our patients. We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
Thankyou so much for the excellent care yesterday. I am from Canada and as a tourist to the city who had a medical emergency that needed an ambulance care, from front to back was amazing. Thanks again so much.
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
Me and my wife were traveling through and unfortunately got extremely sick. The staff here immediately took us back to a room, grabbed us warm blankets and were so fast to get I.V’s , scans and more. Everyone here was beyond kind, caring, and thoughtful to our situation. The doctor that does the scans was such a delight and our nurse Rebecca and Kristen were super sweet and tried their hardest to cheer us up just a little bit (it worked). Highly recommend to everyone!!
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
Fast friendly and courteous.
Our Response:
On behalf of Ochsner Health, thank you so much for this five-star review! We are thrilled to see we provided you with top-notch care.
Source: Google
Dr. Green and her staff go above and beyond to make you feel like you are in good hands:)
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
I had an excellent outpatient Lab test experience at Ochsner Hancock Medical Center this week. Easy efficient check in. Pleasant friendly people, and a nearly painless blood draw. Highly recommend.
Our Response:
On behalf of Ochsner Health, thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
Dr McLarty and his staff are AMAZING. No waiting around. They are definitely the best at scheduling and seeing patients!!!!! In and out in no time.
Our Response:
Thank you for your kind words, we will make sure they reach our team. Best wishes! This response is provided on behalf of Ochsner Health.
Source: Google
Very respectful to patients, fast service, very knowledgeable staff. I would recommend to anyone
Our Response:
Thanks for taking the time to leave us a compliment! Glad to hear you had a great experience with us and we look forward to seeing you again soon. Have a great day! This response is provided on behalf of Ochsner Health.
Source: Google
Always a seamless process. Staff are kind and professional. In and out for routine screening. Best experience I’ve had at a hospital hands down.
Our Response:
We're glad to hear it! We certainly aim to be the best! We really appreciate your review, thank you for choosing us as your healthcare provider! This response is provided on behalf of Ochsner Health.
Source: Google
Jonathan helped me from beginning to the end he's my favorite. Everyone there is polite and helpful. I felt comfortable being there from the front office to doing my workouts also my workouts are done in a pool. So relaxing nothing strenuous. I have also worked out on the machines. They take their time with you to ensure your not over worked. I highly recommend Ochsner.
Our Response:
On behalf of Ochsner Health, thank you for taking the time to leave us a review. Our team will be very happy to hear about your great feedback! Have a great day!
Source: Google
I was treated very professionally and the tests were done quickly and efficiently.
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
Dr. Cole is the Best. She listens, cares and does everything she can for you. One of the most compassionate Doctors I have ever encountered.
Our Response:
We appreciate your kind words. Compassion and empathy are the cornerstones of our patient-client relationships. Thank you for the kind review. This response is provided on behalf of Ochsner Health.
Source: Google
#1 place to go or be at. Beautiful staff members. Love love this place. Keep up the great attitudes, smiling faces everywhere.
Our Response:
On behalf of Ochsner Health, thank you for your review! We're glad to hear that our team provided the quality service that we're known for. We wish you all the best!
Source: Google
Wonderful staff and excellent GI Center!
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
It was a very good visit! Not long waiting anywhere, and Dr Elizabeth Cole was great! Took her time with me, answered my questions, and provided good information on my meds. She’s a keeper!
Our Response:
On behalf of Ochsner Health, thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Source: Google
Ochsner is far and above the best medical care around. The friendly and knowledgeable staff made it easier and less frustrating to seek treatment without fear of rude and uncovered help.
Our Response:
That's exactly what we like to hear! Creating positive outcomes for our patients is central to everything we do. Thank you for your glowing review. This response is provided on behalf of Ochsner Health.
Source: Google
Very good experience …. Professional …. Knowledgeable …. Compassionate ….
Our Response:
On behalf of Ochsner Health, thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Source: Google
I went for an MRI and had a great experience. Very professional staff.
Our Response:
Hello, thanks for taking the time to leave us feedback! We’re glad to hear our team provided a great experience. Have a great day! This response is provided on behalf of Ochsner Health.
Source: Google