Dr Laborde was very professional . Have no problem with returning to him .

(Update 6/26/19)In my original review, I failed emphasized this one star review was directed to his support staff. He is a great Dr. and it is unfair that he receives the blame for office staff that he doesn't likely get to chose. I upgraded him to 4 starts, but his administrative staff needs to be retrained or replaced. (Original Review) I'll start with the positive points related to Dr. Laborde. Ochsner has a coordinator for the department that communicates on behalf of multiple locations. This individual is the only reason I am agreeing to stay with Ochsner and trying a different doctor. Ochsner should allow this individual to train the physicians' staff that interface directly with the patients through the My.Ochsner Portal. Dr. Laborde was very professional and has great communication skills; however, his support staff couldn't care less about professional courtesy, processing authorizations with heath insurance companies, and worst of all, not being the least concerned about the patient. As a patient, I felt insulted in the way they answered questions; that is, if they answered at all.

Left Message with his office inquiring about a vasectomy for my husband. Was told his nurse would call me back. It been almost 2 weeks and no call back. Must not need the business....

Dr. Laborde spoke quickly but overall my visits with him went well and he did go into detail to explain things. However, his nurse (who appears to be your only way of getting messages to/from Dr. Laborde directly) is nearly impossible to get in touch with--taking 3 business days to return a phone call after calling and leaving a voicemail each day. The second time, my issue was finally handled by another person in his office, not his nurse--who still has never returned my second set of calls! Being that his nurse is our main point-of-contact with Dr. Laborde, this type of service is lame, inexcusable, and reflects poorly on the entire office. I also called in advance of my first appointment to see if I could prepay for my visit, but was incorrectly told I would not have a balance--though to give them some benefit of the doubt, that could be an issue with my insurance. I reached out to their payment svcs about the issue, and they advised me to contact Dr. Laborde directly via MyOchsner’s online messenger svc. I was given a response the next day by a nurse that I would be given an answer within the next few business days—over the following 3 weeks after my initial contact, I sent a total of 4 messages (the last one threatening to seek outside intervention) before I finally received a response that basically said there’s nothing they can do, and to reach out to the Patient Relations Dept if I wanted to pursue further… This overall display of terrible customer service is why I will not be returning to Dr. Laborde, and why I recommend seeking another professional...

Dr. Laborde was very kind and patient. He explained all options clearly and gave me time to reflect and choose what I wanted to do. Since I live a couple of hours away he offered to allow me to see someone close by for an appointment. I feel very confident in his abilities and would not hesitate recommending him to someone in need of good urological care.