Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
E-Visit Messages Through MyOchsner
What is an E-Visit Message?
An E-Visit Message is a convenient feature in the MyOchsner patient portal. Ochsner patients can answer questions about certain health conditions to get a diagnosis and treatment plan within 24 hours. This fast and secure service is great for non-emergency issues like urinary problems, coughs and rashes.
How is an E-Visit Message completed?
E-Visit Messages are done through an in-depth online questionnaire in MyOchsner. There is no verbal or "face to face" contact with the provider (such as a phone call or a virtual visit). The questionnaires take about 15 minutes to complete. They are designed to gather information that allows your provider to make the best decision possible for your concern.
To complete an E-Visit Message:
- E-Visits are available on your smartphone or computer. To get started, sign up or log in to MyOchsner.
- In the Menu, search for or select “E-Visit Message.”
- Read the Overview, and click “Continue.”
- Select your location.
- Select the reason for your E-Visit.
- Select the provider you would like to review your E-Visit.
- Complete the information as prompted (personal info, insurance, questionnaires, allergies, medications).
- Sign consents and authorizations.
- Submit the E-Visit.
What is the cost?
Many insurances cover the cost of E-Visits. Talk with your insurance provider about your coverage details.
When will providers respond to my E-Visit Message?
Once submitted, your responses are shared with your selected provider. They will use that information (along with your personal medical history) to determine a diagnosis and recommend a course of action within one business day.
You can also select Next Available Provider to receive a response within a 2-hour timeframe.
What conditions can they be used for?
Ochsner currently offers E-Visit Messages for non-urgent or chronic care needs including:
- ADHD
- Anxiety or depression
- Asthma or COPD
- Back pain
- Diabetes
- Emergency Department discharge or Surgery discharge follow-ups
- Heartburn
- High blood pressure
- Hyperlipidemia
- Motion sickness or vertigo
- Nausea, vomiting and/or diarrhea
- Rash symptoms
- Red eye
- Sinus issues cough and/or sore throat
- Urinary problems or UTIs
- Vaginal discharge or irritation
- Weight management
What are the benefits of using E-Visit Messages?
E-Visit Messages are a low-cost option for nonemergency medical conditions. You can do them from anywhere that you have internet access. E-Visit Messages allow you to get a quick treatment plan, so you can feel better faster. Since the E-Visit is completed within MyOchsner, there is a secure online record of the visit.
What happens if further diagnosis, treatment or medications are needed?
The Ochsner provider can send any medications needed to your pharmacy of choice. Depending on your issue, you may need to see your provider through a virtual or in-person visit to better address your needs.
