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Why choose St. Charles Parish Hospital?
Located in Luling, Louisiana, just 20 minutes from New Orleans, St. Charles Parish Hospital is a 59-bed facility equipped to care for critically ill patients. Since 1959, St. Charles Parish Hospital has been providing quality healthcare to the residents of this community and the surrounding areas and is proud to be fully accredited by the Joint Commission on Accreditation of Healthcare Organizations. St. Charles Parish Hospital earned an ‘A’ hospital safety grade in the fall of 2021 and was again awarded an 'A' rating in the spring of 2022 by The Leapfrog Group, a designation that recognizes efforts in protecting patients from harm and meeting the highest safety standards in the United States.
With seven state-of-the-art ambulances, our staff of paramedics and emergency medical technicians provide emergency response, services and transport when you need care the most.
When seeking quality healthcare, you don’t have to look far. St. Charles Parish Hospital is positioned to accommodate residents on both sides of the Mississippi River and is only minutes from Kenner and the surrounding area. This partnership with Ochsner established the sharing of best medical practices and the implementation of advanced technology resulting in improved quality and expanded access of services offered to our patients.
Awards and Accolades
- Ochsner Health named a 2022 Top Workplace by New Orleans Top Workplaces
- 2021-2022 Leapfrog Hospital Safety Grade A
- Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award
- This award recognizes St. Charles Parish Hospital's commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.
Contact Us
At St. Charles Parish Hospital, we value your opinions and strive to do everything possible to meet your expectations related to your healthcare needs. Our goal is to continuously improve our services and your feedback is an important part of that process.
For more information about our hospital, or to schedule an appointment, call us at 985-758-6242.
You may write to us at:
St. Charles Parish Hospital
P.O. Box 87, Luling, LA 70070
Our Services Include:
- Primary care
- Cardiology
- Podiatry
- Gastroenterology and Endoscopy
- Orthopedics and Sports Medicine
- General Surgery
- Oncology
- Behavioral health
- Emergency services
- Intensive care
- Outpatient Imaging (MRI, mammography, sonography, bone density)
- Optometry and ophthalmology
- Hepatology
- Pain management
- OB/GYN
- Performance training
- Pharmacy
- Occupational, speech and physical health/therapy
- Smoking cessation
Outpatient Lab Hours
Monday - Friday: 6 a.m. - 5 p.m.
Saturday: 8 a.m. - 12 p.m.
Outpatient Imaging
Saturday: 8 a.m. - 12 p.m.
Therapy & Wellness
Monday - Friday: 7 a.m. - 6 p.m.
Phone: 985-785-3684
Infusion Center
Monday - Friday: 7 a.m. - 3:30 p.m.
Phone: 985-785-5644
Take A Virtual Tour of the Infusion Center
Map:
Patient Information
- Main Line/Patient Information: 985-785-6242
- Administration: 985-785-3706
- Blood Donations: 985-785-5646
- Cardiology: 985-785-5645
- Food/Nutrition Services: 985-785-3677
- Gift Shop: 985-785-4257
- Human Resources: 985-785-4240
- Health Information Management (Medical Records)/Release of Information: 985-785-3652
- Menu Hotline: 985-785-4286
- Patient Appointment Scheduling: 985-785-4297
- Patient and Provider Advocacy: 1-844-959-HEAR(4327)
- Radiology: 985-785-3622
- Rehabilitation Services: 985-785-3684
- Respiratory Therapy: 985-785-3678
- Volunteer Services: 985-785-4258
For directions and a map to St. Charles Parish Hospital, click here.
- East Bank Medical Offices
105 Plantation Rd. Destrehan, LA 70047
985-764-3051
Directions and a map to our East Bank medical offices
Visitor Policy
Visitors may include adults and children, over the age of 10, and should be limited to two visitors per patient. All children must be accompanied by an adult. All visitors are expected to adhere to hospital policies. Visitors are reminded to be sensitive to the needs of our patients by conducting themselves in a quiet, polite and courteous manner.
Hours of Visitation:
Medical-Surgical
8 a.m. - 8:30 p.m.
ICU
We currently allow two visitors at a time in our ICU.
9:30 a.m. - 10 a.m.
12:30 p.m. - 1 p.m.
4:30 p.m. - 5 p.m.
8 p.m. - 8:30 p.m.
Emergency Department
We currently allow one visitor per patient in our emergency department.
Psychiatric Unit
We currently allow two visitors at a time in our psychiatry unit.
4 p.m. - 5 p.m.
Gift Shop
Lagniappe Gifts and Goodies Gift Shop
The Lagniappe Gifts and Goodies Gift Shop is a well-stocked gift shop with all the latest trends and special gifts. We are committed to excellence by offering beautiful merchandise.
The revenue generated by the gift shop is used to support patient related projects throughout the hospital.
The Lagniappe Gifts and Goodies Gift Shop is located on the 1st floor and to the left of The Oyster’s Pearl Cafeteria.
The gift shop is open Tuesday, Thursday and every other Friday from 10 a.m.-2 p.m. You can also call the gift shop at 985-785-4257.
The gift shop is managed by Donna Palahang, our Volunteer Services Director, and staffed by our auxiliary volunteers.
We offer free gift wrap, and the gift shop will even deliver your gift to a patient's room if you are unable to come to the hospital.
Gifts for Patients & Visitors
- Get well stuffed animals
- Jewelry
- Picture frames
- Seasonal flags
- Fashionable purses
- Home décor
- Home fragrance
- Inspirational items
- Candy
- Cards
- Toiletries
Gifts for Baby/Children
- Clothes
- Stuffed animals
- Blankets
- Picture frames
- Jewelry
- Toys
- Books
The Lagniappe Gifts and Goodies Gift Shop offers visitors and patients reasonable prices and great sales throughout the year.
Online Reviews
Dezz nutz
Source: Facebook
This is the 2nd time I've had to see the ankle specialist due to accidents. I was always welcomed with open arms they also help accommodate anything that can help you be comfortable. Ashleigh Chatelain has been my nurse both time. She is a real joy and a bright light to be around. Turns the most painful days to bearable. She understands your pain and make you feel safe like a mother would making you know she will get down to the bottom of this and help you communicate to the doctor during all your pain so everyone understands. Real big key to helping me. Any questions you have ask; she will have a answer or find it for you. Extremely professional caring nursing staff!!!! I love it
Our Response:
Thank you for your great review. We strive to make every patient feel part of their treatment process. We'll make sure that our team hears about your feedback. Best wishes to you.
Source: Google
Got my first covid shot here. Everyone was very friendly and helpful. Was scheduled and everything was on time no waiting walk in and out in about 25 minutes. That's with a 10 to 15 minute wait after the shot in case of bad reaction.
Our Response:
Thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
room nurse and check in staff was great, The MD was unconcerned nor was he briefed on care already give to my child. Was more concerned that my child was unvaxxed then the symptoms he had at the time of visit. My son’s face was bruising and nose bleeding, he claimed he didnt know why and his solution was to just give my son a steroid shot. Which was already given upon arrival. He did not screen the record of what was already done. One of the desk nurses was very rude and made sure I knew that me being allowed in the room with my 18 year old was a privilege. We were sent home with a clearance to return to school, without his Covid results which were later positive.
Source: Google
The staff plus my dr Is wonderful
Our Response:
Thank you for your kind words, we will make sure they reach our team. Best wishes!
Source: Google
Staff is great, food sucks!!!
Our Response:
On behalf of Ochsner Health, thank you for the review. We apologize that your recent experience was less than satisfactory, and we'd like to learn more details about it. Please reach out to us at feedback@ochsner.org, including your full name and contact information. We hope to hear from you soon.
Source: Google
Professional and a well oiled machine service
Our Response:
Thank you for your review! We're glad to hear that our team provided the quality service that we're known for. We wish you all the best!
Source: Google
St. Charles Hospital same day Surgery has an "Awesome" team of Nurses and Staff. DR. Braddy is a great Pain Management Doctor, I would highly recommend him.
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best!
Source: Google
The Emergency Department is excellent! The receptionist helped calm me down after the accident that brought me there, and my care team was beyond kind and helpful!
Our Response:
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Source: Google
Everyone took such Great care of me with respect, kindness & caring! I definitely recommend St. Charles Parish Hospital!
Our Response:
We appreciate your kind words. Compassion and empathy are the cornerstones of our patient-client relationships. Thank you for the kind review.
Source: Google
Good doctors and staff. Always an easy and smooth process getting in and seeing your provider.
Our Response:
Thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
Wonderful staff!
Our Response:
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Source: Google
I used to be afraid to go here before Ochsner took over. Since then, the have improved both the quality of the facilities AND the quality of the healthcare providers. Having it tied into the Ochsner system makes bouncing between hospital and doctors easier. Thumbs up from me!
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us!
Source: Google
I had ankle surgery yesterday. From the original consultation, through completion of the surgery, I was treated like family. Dr Seo and his staff are absolutely top notch. They were extremely patient, and answered all of my questions. They made sure I was 100% comfortable with the entire operation. Special thanks to Dr Seo, and thank you Sheeba for getting me those ice packs, you were instrumental in making me feel at ease. Thanks to the entire same day surgery team, I apologize for not knowing all of your names.
Our Response:
We appreciate the review. Compassion, expertise, and ensuring quality outcomes are core principles of our patient care philosophy. We'll make sure that your great feedback reaches our team. Thank you.
Source: Google
Went to the ER at 11:45pm on a Friday after waiting in the Kenner ER for 4.5 hours with no doctor (during which I both threw up and passed out). I knew I needed fluids to combat a kidney infection, and I knew we were only about 15 minutes away. We called ahead, my husband drove me from Kenner, and we were back in a treatment room with an IV going within 5 minutes of walking in the door. The staff were wonderful checking on me, got me the fluids I needed and some anti nausea meds, and then got us out as quickly as possible. Best ER experience I have ever had.
Our Response:
Thank you for your great feedback! We're delighted to hear about our staff's quality care. We'll make sure that they hear your kind words and we wish you all the best!
Source: Google
After going services were good drs appts on time
Our Response:
Thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
Best experience I have ever had I an emergency room visit took me right away and very friendly and helpful Would recommend this emergency room to everyone
Our Response:
Thank you for your kind words. Our staff's knowledge, compassion, and expertise are what make us a trusted healthcare provider. Have a great day!
Source: Google
The doctor here lanced my abscess and left the room without cleaning the drainage and blood off of me. Didn't even put a bandage over it. Thanks to the nurse's I was cleaned and bandaged.
Our Response:
On behalf of Ochsner Health, thank you for sharing your experience with us. We always strive to provide the best possible care for our patients. We're sorry that this wasn't the case during your last visit. If you'd like to share any more feedback, please reach out to us at feedback@ochsner.org, including your name and contact information. Thank you.
Source: Google
I was seriously ill when I arrived in the Emergency room, staff lifted from our car and began treatment immediately. The care was attentive to me, the staff, Dr nurses techs nuclear medicine were enormously skilled and exceptionally kind. I can rest easy knowing that a top notch team awaits any medical issues I have. Thank yall so much.
Our Response:
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Source: Google