Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
Where to Go for Care: Primary Care, Urgent Care or the ER
If you or a loved one is injured, sick or in pain, knowing where to go for care can help you get the proper care quicker. Whether you need the emergency department, go to your nearest urgent care or opt for a virtual visit with your primary care doctor or provider, we at Ochsner Health, are here to help.
Our 24/7 symptom checker helps guide you to the right care. Answer a few questions about how you're feeling and get care options based on your symptoms.
Check Your Symptoms
Not sure where to go?
Find care by common conditions
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We've listed them A-ZBrowse conditions
When to visit Primary Care
Your primary care doctor or provider should be your first choice for care for acute and chronic illnesses because they are familiar with your medical history. Primary care offers comprehensive and continuous care.
Our Ochsner primary care locations are conveniently located across Louisiana and Mississippi, including the following areas Greater New Orleans, Northshore, Bayou region, River region, Baton Rouge, Lafayette, Lake Charles, North Louisiana, the Mississippi Gulf Coast, Pensacola, Florida and Hilton Head, South Carolina.
Schedule a Primary Care Appointment
MyOchsner Virtual Visits & E-Visits
During a virtual visit, you and your doctor or provider will meet using video within MyOchsner on a smartphone, tablet or computer. Your doctor or provider can answer any questions you have, address your healthcare needs and adjust your medications if needed.
With an E-Visit Message, you can provide symptoms or information about your condition through a detailed questionnaire in MyOchsner. Once submitted, your responses are shared with your care team, who use that information along with your personal medical history to determine a diagnosis and recommend a course of action.
When to Visit Urgent Care
Ochsner Urgent Care offers prompt, immediate care for non-emergency illnesses and injuries when you need it most. Whether it’s after hours, on weekends, or during holidays — or if you’re unable to see your regular doctor quickly — our walk-in clinics provide a convenient and reliable option. Urgent care locations in Greater New Orleans, Northshore, Bayou region, Baton Rouge, North Louisiana and Mississippi provide care for patients 6 months and older. In the Lafayette area, Ochsner urgent care clinics care for patients ages 1 and up.
Plan your visit with Find Urgent Care Now
Check approximate wait times and plan your visit with Find Urgent Care Now through the MyOchsner portal or mobile app.
Find Urgent Care Now allows patients to view approximate wait times and add their expected arrival time. Please note: Ochsner urgent care locations operate on a first-come, first-served basis. Adding an arrival time does not guarantee being seen immediately or ahead of others in the waiting room. Patients with the most urgent needs are prioritized, so wait times may vary. Your official wait time begins upon check-in.
To use ePre-Check:
- Complete ePre-Check prior to arrival: Begin MyOchsner Patient Registration Self-Service by completing ePre-Check via the MyOchsner portal or MyOchsner mobile app to verify your information ahead of your visit. ePre-Check must be fully completed.
- Upon arrival: Proceed to the lobby and let the team know you have arrived.
Ochsner Connected Anywhere
Ochsner Connected Anywhere has on-demand urgent care virtual visits available 24/7 and can be used for the following:
- Simple medical advice
- Coughs, colds and sore throats*
- Earaches*
- Rashes or other skin irritations*
- Minor injuries
- Eye irritation or pink eye
- Minor insect and animal bites
- Mild genito urinary complaints
- Minor burns, sunburns and heat ailments
- Non-life-threatening allergic reactions*
- Fevers or flu-like symptom
- COVID and Flu oral therapy
- Medication refills
*Further testing may be needed to confirm above illness.
Learn More About Ochsner Connected Anywhere
When to Visit Emergency Department
Our team of doctors and providers treat injuries and illnesses that are emergency conditions and life-threatening. Our emergency rooms are open 24 hours a day, seven days a week to treat anyone seeking emergency care.
Our Ochsner emergency rooms are located across Louisiana and Mississippi, including the following areas Greater New Orleans, Northshore, Bayou region, River region, Baton Rouge, Lafayette, North Louisiana and the Mississippi Gulf Coast.
Where to go for care:
Common conditions:
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Acid reflux
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Allergic reactions
- Primary Care (mild)
- Virtual Visit (mild)
- Urgent Care (mild)
- Emergency Department (severe reaction)
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Anxiety and depression
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Annual checkups
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Arthritis and joint pain
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Back pain
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Broken bones
- Urgent Care (simple fractures)
- Emergency Room (with deformity or open wound)
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Chest pain
- Virtual Visit (mild to moderate)
- Emergency Room (severe)
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Cold, cough, flu, sinus problems or fever
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Constipation
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Diabetes
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Difficulty sleeping
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Ear infections
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Eye irritation or pink eye
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Fatigue
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Headaches
- Primary Care (mild)
- Virtual Visit (mild)
- Urgent Care (mild and migraines)
- Emergency Department (severe)
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High blood pressure
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High blood sugar
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High cholesterol
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Immunizations
- Primary Care
- Urgent Care (some)
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Joint pain
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Low back pain
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Minor burns or injuries
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Minor head injuries
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Motion sickness or vertigo
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Nausea, vomiting and diarrhea
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Non-life-threatening allergic reactions
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Physicals
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Rashes or skin irritations
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Seizures
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Severe abdominal pain
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Severe allergic reactions
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Severe asthma attack
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Severe burns
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Severe dehydration
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Severe head trauma
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Severe pain
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Sinus problems
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Sprains or strains
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Sudden vision loss or impairment
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Suicidal or homicidal thoughts
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Unexplained weight loss or gain
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Upper respiratory symptoms
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Urinary symptoms/UTIs
