MyOchsner is Now Paperless!

If you were receiving paper bills and have not opted out of paperless billing, you were automatically enrolled for paperless billing effective July 1, 2021. You will be notified of new bills through email and the MyOchsner mobile app.

Paperless billing is:

• More secure
• Quick
• Convenient
• Eco-friendly

Don't forget to update your email to receive MyOchsner notifications about your bill.

Update Your Email Here

To opt out of paperless billing:

1. Login to your MyOchsner account
2. From your menu, go to the "billing summary" page
3. Scroll to the bottom of the screen below the account boxes, to "if you would like to receive paper statements, you may cancel paperless billing" 
4. Click "cancel paperless billing" and confirm your selection

COVID-19 Testing Cost

The cash price for the COVID-19 test at Ochsner is $48.10. Please note the state of Louisiana has funding to cover the test for uninsured patients so we anticipate the cost to be covered by the state of Louisiana. If you are insured, your cost for testing and any other services performed at testing visits will be based on your individual insurance provider.

Patients may receive a delayed bill for service due to validation with payors on patient balance related to COVID testing and/or treatment. 

If you have any questions, please contact our central pricing office at 504-703-2773 or 1-855-241-9351. You can also contact us at 504-708-5521 to get more information about applying for Medicaid coverage.

We know that hospital and physician bills along with health insurance claims can be confusing. Additional information about the billing and financial services at Ochsner is provided in this section of our website to help you better understand our patient billing process and to answer some of the most frequently asked questions we receive.

Billing Quick Links

Ochsner’s Machine Readable Files (MRFs)

Understanding Your Insurance

Baffled by premiums, deductibles and out-of-pocket maximums? We know that medical bills and health insurance claims can be confusing.

Watch an overview of how health insurance works.

No Surprise Billing

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more about your rights and protections.

Contact Us

If you have specific questions about your statement, call Ochsner's Patient Account Customer Service Department Monday - Thursday from 7:30 a.m. to 6 p.m. and Friday from 8 a.m. and 4:30 p.m.

To contact us in writing:

Ochsner Health Patient Financial Services
1514 Jefferson Highway
New Orleans, LA 70121

To contact us by telephone:

Phone: 504-842-4190
Toll Free: 1-800-343-0269

To contact us by email: billing@ochsner.org

Patients, please bring your insurance card(s) and ID with you to each appointment. It is important to have your correct insurance information on file to help us correctly bill your insurance.