Patients & Visitors
MyOchsner is now paperless!
If you were receiving paper bills and have not opted out of paperless billing, you are now automatically enrolled for paperless billing on effective July 1, 2021. You will be notified of new bills through email and the MyOchsner mobile app.
Paperless billing is:
- More secure
- Quick
- Convenient
- Eco-friendly
Don't forget to update your email to receive MyOchsner notifications about your bill.
To opt out of paperless billing:
- Login to your MyOchsner account
- From your menu, go to the "Billing Summary" page
- Scroll to the bottom of the screen below the account boxes. You will see this statement "If you would like to receive paper statements, you may cancel paperless billing"
- Click "cancel paperless billing" and confirm your selection
COVID-19 Testing Cost
The cash pay price for the COVID-19 test (U0002 and U0003) at Ochsner is $48.10. Please note the state of Louisiana has allocated funding to cover the test for uninsured patients so we anticipate the cost to be covered by the state of Louisiana. If you are insured your cost for testing, and any other services performed at testing visits will be based upon your individual insurance provider.
Please note that some of our patients are receiving a delayed bill for service. Our sincerest apologies for this inconvenience. A portion of our patient statements were delayed due to validation with payors on the patient balance related to your COVID testing and/or treatment. Claims were held longer than the normal time frame to ensure all charges were processed correctly with your payor.
If you have any questions, please contact our central pricing office at 504-703-2773 or 1-855-241-9351. You can also contact us at 504-708-5521 to get more information about applying for Medicaid Coverage Thank you!
We know that hospital and physician bills along with health insurance claims can be confusing. Additional information about the billing and financial services at Ochsner is provided in this section of our website to help you better understand our patient billing process and to answer some of the most frequently asked questions we receive.
Billing Quick Links
| Pay Your Bill | Financial Resource Center |
| Billing Process | Provider-based Billing |
| Billing FAQs | Billing Estimates |
| Insurance Payment Process | Financial Assistance |
Ochsner’s Machine Readable Files (MRFs)
Understanding Your Insurance
Baffled by premiums, deductibles and out-of-pocket maximums? We know that medical bills and health insurance claims can be confusing.
Watch an overview of how health insurance works.
No Surprise Billing
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. To learn more about your rights and protections click here.
Contact Us
If you have specific questions about your statement, call Ochsner's Patient Account Customer Service Department Monday - Thursday from 7:30 a.m. to 6:00 p.m. and Friday from 8:00 a.m. and 4:30 p.m.
To contact us in writing:
Ochsner Health Patient Financial Services
1514 Jefferson Highway
New Orleans, LA 70121
To contact us by telephone:
Phone: 504-842-4190
Toll Free: 1-800-343-0269
To contact us by email: billing@ochsner.org
Patients, please bring your insurance card(s) and ID with you to each appointment. It is important to have your correct insurance information on file to help us correctly bill your insurance.
