May 12, 2022 Update

Like most healthcare providers across the country, Ochsner Health is experiencing a critical shortage of iodinated contrast media products (X-ray dyes) which are needed to conduct CT scans or CAT scans.

This global shortage is the result of COVID-19 lockdowns in China, where most of the world’s supply of the dye is manufactured. We expect this disruption in supply chain to last until at least the end of June.

Unfortunately, this means we need to conserve our supply for our most urgent cases. As a result, we are rescheduling some patient appointments or recommending alternative diagnostic imaging studies.

Ochsner’s Radiology, Pharmacy and Supply Chain teams are following guidance on safe and effective alternatives while actively implementing a multi-faceted plan to ensure our patients receive the highest quality care despite these supply disruptions.

FAQs

Why can’t I get my exam as scheduled?

Our radiologists use contrast dye to help us better see and understand the CT scan images we take of your body. The supplies of this dye have been affected by manufacturing issues related to COVID-19 lockdowns in China. Right now, our supplies of this dye are low enough that we need to reserve them for patients with emergencies.

When will the dye be back in stock?

At this time we don’t know when it will be back in stock, but anticipate it being a problem through later this summer. At this time, we are projecting scheduling to resume in July, but will adjust as needed based on supply.

What is iodinated contrast?

This is the dye we use for CT scans and other exams. It’s a prescription medicine that’s usually put into the body through an IV to help check different organs for problems such as infection, inflammation, cancer and other things. The contrast often helps us make a diagnosis during a CT exam.

I need an exam right away. Do I have any options?

There are other types of exams that might help with your case. For example, your provider may have you come in for a CT scan that doesn’t use contrast dye, an ultrasound, or an MRI. It will depend on your specific situation. It may also be okay for you to delay the exam until later this summer. Your provider will make the best decision for you.

Can I just go somewhere else for my CT?

Potentially, but the dye shortage is happening around the world. Almost every healthcare provider in the country is also affected by the shortage.

If I go somewhere else, will my insurance cover it?

Please check with your insurance company or the imaging location you use to see if they accept your insurance.

What will be the cost impact of getting a different study than the original CT with contrast?

The cost of each test varies. Your insurance company will determine your out-of-pocket expense. Ochsner will work closely with your insurance company for any pre-authorizations required, including indicating that the chosen test is due to dye shortages.

If I get a different type of exam now, will I still be able to get a CT exam later this year?

Your original CT scan will be rescheduled for later this year if still indicated by your provider.

I have questions about my specific situation. Who should I talk to?

Please contact your provider’s office through MyOchsner with your questions and concerns.

Ochsner offers a full spectrum of radiological services provided by nationally recognized, sub-specialized radiologists. We offer a full array of diagnostic and treatment procedures using some of the most advanced technology available.

At Ochsner, you have peace of mind knowing that licensed technologists are using the highest quality equipment available, paired with board certified radiologists analyzing your results. Plus, you have the advantage of all your records being in one place with our Electronic Medical Record system. Your physician can easily access results for a faster, more efficient and accurate diagnosis.

Ochsner offers both inpatient and outpatient areas for efficiency and convenience. For emergency cases, procedures are done 24 hours a day, seven days a week. Diagnostic x-ray is also available around the clock in the Emergency Department.

View a full listing of medical imaging services at Ochsner locations.