Dining
Ochsner Medical Center - West Bank houses Café 504, a cafeteria that offers several dining choices, including a grill, hot food, sandwiches and salads. The cafeteria is located on the first floor of the facility and is open Monday - Friday.
Hours:
- Breakfast: 7 a.m.-9:30 a.m.
- Lunch: 11 a.m.-2 p.m.
PJ’s kiosk (located in the front lobby)
Hours:
- Monday - Friday: 6:30 a.m.-3 p.m.
- Saturday - Sunday: 8:30 a.m.-2 p.m.
Gift shop
Our gift shop carries a wide selection of gifts and products for any occasion. We offer balloon bouquets, flower and plant arrangements, cards and gifts for all ages. Proceeds from sales benefit research at Ochsner.
Hours of operation:
Monday - Friday: 8 a.m.-4 p.m.
Closed Saturday and Sunday
Contact us: 504-391-5125
Food and nutrition services
Food and nutrition services can accommodate special food requests. Please notify the department's staff in advance, if possible, for any specific dietary needs such as kosher or vegetarian meals or other special food requests.
Patients may also enjoy comprehensive room service, allowing them to choose and order meals at their convenience. Each meal is freshly prepared to order and is delivered to the room within 30-45 minutes.
Pastoral care services
Pastoral care services are available through our hospital chaplain. Chaplain and extraordinary ministers of holy communion provide sacramental ministry and prayer. For our patients and visitors, we have a chapel on the second floor of the hospital adjacent to the family unit waiting room. If you have any questions or concerns, please feel free to contact the chaplain's office at 504-391-8819 or 504-595-8393.
Television, telephone and Wi-Fi services
All hospital rooms are equipped with a television, telephone with amplifier capability and wireless internet access. Those requiring services for hearing impairment can request sign language interpretation services, telecommunication devices (TDDs), assistive listening devices (ALDs) and other aids and services at no additional cost. In addition, all televisions are equipped with closed captioning capability.
Special services, hard of hearing and interpretive services
Services and equipment available for the visually impaired and others in need of special services include:
- Syringe magnifiers
- Flat magnifiers
- Large print materials such as communication cards and pictographs
- Diabetes education materials
- DVDs with detailed audio content for diabetic education
- Braille indicators are throughout the facility for elevators
- Directional signage
- Handicapped parking spaces
Ochsner Medical Center - West Bank is required by law to provide interpreter services to those who are deaf or who have limited english proficiency free of charge. If you are scheduling hospital procedures or appointments in advance, you should have your scheduler determine whether a patient or possibly a family member accompanying the patient needs an interpreter or other auxiliary aid or service.
- For outpatient diagnostic or laboratory procedures, call 504-391-5150.
- For inpatient or outpatient surgery, call 504-391-5600.
- For direct admits, please call 504-391-5151.
- The Telecommunications Device for the Deaf (TDD) direct number is 504-207-1226.
Parking
Parking in the hospital parking garage is free.
Emergency department patients and their family members can also park in the lot at the back of the hospital near the emergency department and patient registration entrances.
Please call 504-392-3131 if you have questions about parking.
Online Reviews
I when like 3am and was in and out within 40 minutes. I have a child who has Autism (non verbal) the entire staff down to the police officer kept him busy and occupied while I got treatment. They recognized right away that he was autistic. The officer even let him watch Ninja Turtles on his phone bc his was dead. I always has anxiety when we in public but this trip to the ER was pleasant.
Our Response:
On behalf of Ochsner Health, thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Source: Google
Ochsner is great for me and my family. I receive great service there. My primary and derm are through ochsner. Everyone is always so courteous, respectful, and helpful.
Our Response:
On behalf of Ochsner Health, thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Source: Google
Muy buena atencion muy amable apesar de no ablar el idioma tienen paciencia con interpretes
Source: Google
"I had a positive experience at this hospital. It's well organized, and their app is fantastic for managing appointments. The lab services are impressively fast; by the time I walked to my car, my blood work was already available online! The doctor reviewed it promptly and took immediate action for the next steps. I highly recommend this hospital.
Our Response:
On behalf of Ochsner Health, thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Source: Google
Westbank Ochsner saved my life. They stepped up when WJ dismissed me as a drug user. Ochsner found the pulmonary aneurysm in my lung. This is the place to go. Weed out the bad and keep the good. Thank you.
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
I recently delivered my son at the westbank campus. Everyone was amazing. It was a great experience. We drove over an hour just to see our doc instead of finding a new one when we moved. The nurses were great too.
Our Response:
On behalf of Ochsner Health, thank you for your great feedback! We're delighted to hear about our staff's quality care. We'll make sure that they hear your kind words and we wish you all the best!
Source: Google
I can not tell you how great this ER department is. Everyone is so nice and carrying. Best patient care Ive came across in long time. I work in the health care field. The staff in the ER are the best!!
Our Response:
Hello, thanks for taking the time to leave us feedback! We’re glad to hear our team provided a great experience. Have a great day! This response is provided on behalf of Ochsner Health.
Source: Google
I went to visit a former church member , and the hospital was very clean. The staff was courteous, The food on the dinner tray looked & smelled good . The patient's room was immaculate. As a former patient there, I prefer Oschner as my hospital! 👍
Our Response:
On behalf of Ochsner Health, thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Source: Google
Straight to the point, wait was no more than 20 to 30 min max. Got the meds to help me. Quick and easy!
Our Response:
On behalf of Ochsner Health, thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
I like to thank everyone at the hospital for all they do from hose cleaning to the cook nurses and doctors.room 314
Our Response:
We're very glad to hear it! Our commitment is to our patients well-being. We'll make sure that our team is recognized for their excellent service. This response is provided on behalf of Ochsner Health.
Source: Google
I was brought here from a nearby mental health facility after reporting pelvic pain to one of the nurses or therapists there. I was also approaching 6 months of pregnancy. I didn't really think much of the pain I was having. It was bearable, didn't make me think of contractions, and I really chalked it up to extreme anxiety because the facility was horrible. But, understandably, the facility didn't want to take a risk, so they sent me to Ochsner to be checked out by labor and delivery. The staff quickly found out that I was experiencing contractions, likely from dehydration since I was too stressed to get water at the behavioral health facility. Everyone was very good about keeping myself and my husband informed about the condition. I was put on a magnesium IV, saw a very friendly OB, Dr. Vuong, several times, and was provided information about what to expect if the baby is premature by the premie specialist. Since I was there from a psychiatric hold, I had to have a sitter in the room at all times. They were very sweet ladies who chatted with me and treated me like a person, rather than like a psych case. Nurse Tina is an absolute angel. She worked hard to help make contact with my psychiatrist and Ochsner's remote psychiatrist to see if I could be released to a different mental health facility or even to go home after I completed treatment at Ochsner - contractions stopped, and baby was fine! - so that I could be in a less stressful environment which was obviously recommended following my condition. Thanks to her and another lady I didn't get to meet (don't know her name, just know my psychiatrist mentioned another lady she spoke to), I was able to discharge home and relax there. Thanks especially nurse Tina. Nick, baby Lily, and I appreciate you. All of the staff we interacted with were great though.
Our Response:
Hello, thanks for taking the time to leave us feedback! We’re glad to hear our team provided a great experience. Have a great day! This response is provided on behalf of Ochsner Health.
Source: Google
A good hospital very conveniently located on Belle Chasse Highway. Used to be named Meadowcrest Hospital before Ochsner bought it.
Our Response:
Thank you so much for this five-star review! We are thrilled to see we provided you with top-notch care.
Source: Google
I was there in emergency 06/18/2023, I could not have had a better experience. The entire staff that assisted me were all incredibly professional and caring. The areas I was in were all very clean and organized.
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best!
Source: Google
Excellent
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us!
Source: Google
simply the best! Best doctors, best nurses, best facilities. Was in so much pain and was seen right away and taken into room within 10-15 minutes. Doctors and nurses were very professional and informative.
Our Response:
We're glad to hear it! We certainly aim to be the best! We really appreciate your review, thank you for choosing us as your healthcare provider!
Source: Google
This is a really nice hospital...my first time here and it didn't feel like a hospital. It had a very French quarter vibe, the pictures on the wall were beautiful, you can smell the aromatic PJ'S coffee in the air and every one was smiling. This place did not have a somber atmosphere like some hospitals do. 💣
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us!
Source: Google