COVID-19 (Coronavirus) Frequently Asked Questions

If I think I may have COVID-19, should I make an appointment?

If you feel sick and have symptoms consistent with COVID-19, please call our COVID-19 info hotline at 1-844-888-2772 for assistance and guidance on whether an in-person visit is needed.

You can quickly connect with a provider through Ochsner Connected Anywhere, a virtual visit platform. Simply download the Ochsner Connected Anywhere mobile app on iOS or Android or online through a computer at www.ochsner.org/anywherecare.

Ochsner also has same-day appointments available with a primary care provider. You can book an appointment through MyOchsner with any available provider. Login.

I have COVID-19 symptoms. Do I need to be tested?

Yes, it is recommended to get a COVID test if you develop COVID-19 symptoms, even if mild.

More information on testing and testing locations is here.

I may have been exposed to someone with COVID-19. What should I do?

If you know you have been exposed to someone who is suspected to be positive, you should follow CDC guidelines and quarantine after the close contact (less than 6 feet apart for more than 15 minutes). View the latest from the CDC on quarantine and isolation guidelines: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html

I’m asymptomatic. Where can I get tested?

Limited tests are available at community COVID-19 testing sites for asymptomatic people. Testing locations, times and dates are available here: https://www.ochsner.org/l/coronavirus.

I am planning to visit my elderly parents (or an immunocompromised person), should I be tested?

You can test before visiting others or traveling. A negative test result only means that you did not have COVID-19 at the time your sample was collected. It does not mean that you can’t get sick hours later and potentially spread the virus to others. If you have symptoms of COVID-19, self-isolate, do not travel or visit others. If asymptomatic, continue to take precautions when visiting anyone outside your household: wear a mask and keep at least 6 feet apart. View the latest from the CDC on COVID-19 testing: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/testing.html

I tested positive. How long should I wait to retest to see if I’m negative?

View the latest from the CDC on quarantine and isolation guidelines: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html

View the latest from the CDC on COVID-19 testing: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/testing.html

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